Michaela Davis
San Diego,CA
Summary
Driven by exceptional customer service and team leadership, I excelled at Starbucks by fostering a positive environment and promoting safety and productivity. My adaptability and creative problem-solving enhanced passenger experiences at MTS BUS, where I was commended for professionalism. Skilled in both interpersonal communication and maintaining high sanitation standards, I consistently contribute to successful outcomes and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Barista
Starbucks
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bus Operator
MTS BUS
05.2008 - 08.2022
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
Childcare Provider
Self Employed
02.2005 - 06.2008
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
N/a - Social Work
Grossmont Community College
El Cajon, CAAssociate Of Science - Respiratory Care
California College of Health-Science
National City, CA05.2001
Skills
Exceptional customer service
Timeline
Barista
Starbucks
05.2023 - Current
Bus Operator
MTS BUS
05.2008 - 08.2022
Childcare Provider
Self Employed
02.2005 - 06.2008
N/a - Social Work
Grossmont Community College
Associate Of Science - Respiratory Care
California College of Health-Science
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