Michaela Dawson
Chattanooga,TN
Summary
Dedicated Congressional Staffer with strong experience performing administrative work. Works effectively in independent or collaborative environments. Innovative and resourceful with excellent critical thinking abilities. Possesses a willingness to learn while prioritizing tasks and finding solutions to issues.
Overview
5
5
years of professional experience
Work History
Front End Associate
Walmart
06.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Oversaw parking lot operations to maintain efficiency
- Monitored self-checkout systems and provided customer assistance or intervention where needed.
- Volunteered for extra shifts during holidays and other high-volume periods to alleviate staffing shortages.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Congressional intern
Office of Congressman Chuck Fleischmann
08.2021 - 02.2022
- Monitored and compiled local media interest for
- Performed administrative duties such as answering phones, distributing mail, and updating databases.
- Identified, researched, and tracked legislative issues relevant to current public issues.
- Assisted staff with special projects and communication.
Congressional Staffer
Office Of Congressman Chuck Fleischmann
02.2022 - Current
- Monitored reception area, greeted guests and escorted individuals to office locations.
- Managed casework intake while maintaining strict attention to detail and constituent correspondence.
- Aided caseworkers in resolving constituent issues by researching federal policies and procedures thoroughly.
- Streamlined office workflow by updating contact databases regularly and monitoring incoming communications effectively.
- Managed special projects and the intern program.
Education
Bachelor’s - interdisciplinary studies with a concentration in politics and history
University of Virginia
12.2025
Associate of Science - Political Science
Chattanooga State Community College
Chattanooga, TN05.2022
Skills
- Proficient in Communication
- Strong interpersonal skills
- Legislative Team Assistance
- Public Engagement
- Customer Service
- Office Administration
Accomplishments
- Inducted into Phi-Theta-Kappa Honor Society – Chattanooga State Community College
- Inducted into the Global Scholars Honors Program – Chattanooga State Community College
Timeline
Congressional Staffer
Office Of Congressman Chuck Fleischmann
02.2022 - Current
Congressional intern
Office of Congressman Chuck Fleischmann
08.2021 - 02.2022
Front End Associate
Walmart
06.2019 - 02.2022
Bachelor’s - interdisciplinary studies with a concentration in politics and history
University of Virginia
Associate of Science - Political Science
Chattanooga State Community College