Michael A. Diaz
Franklin Park,IL
Summary
Highly motivated sales supervisor with extensive customer service and sales experience. Competitive track record of driving increased sales, improving buying experience and elevating company through target market and beyond. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
11
11
years of professional experience
Work History
Client Advisor
Brunello Cucinelli
Rosemont, IL
10.2021 - Current
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Trained new employees on customer service, money handling and organizing strategies.
- Met or exceeded sales, customer service and loyalty program standards.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Opened new merchandise and stocked sales floor racks and shelves.
- Over sees the "Men's Business", and is responsible for sending out weekly reports of top selling categories/items and breaking down the clients behaviors and comments.
Client Advisor
Prada
Rosemont, IL
07.2017 - 10.2021
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases regularly.
- Exceeded daily sales goals with cross-selling and up-selling techniques leading to the top seller of the store.
- Supported loss prevention goals by maintaining accurate drawers, monitoring shoppers behaviors, and keeping up with visual floor standards by replacing floor models immediately after they’re sold.
- Pursued resolution to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Maintained extensive clientele book accumulated throughout years of experience.
- Participated in all store inventories as well as floorsets to ensure product familiarity.
- Consistently delivered company sales expectations, ranking top seller amongst a team of at least 15.
Footwear Department Manager
Tory Burch
Rosemont, IL
08.2013 - 07.2017
- Had a constant partnership with General Management and Assistant Mangers to help ensure both store and personal department goals were being met.
- Took part in all product training with all new on-boarding associates.
- Participated in weekly management meetings to help better understand the business, as well as weekly recaps to update the entire team.
- Created monthly goals by strategically using our KPI's for for a better breakdown.
- Sent out weekly recaps that consisted of which styles were the "Top & Slow" sellers, selling behaviors or strategies to focus on, and calling out any selling moments that reflected the business in a positive way.
- Gave constructive criticism to employees, recognition to any outstanding individual performances, and created incentives for the team to stay motivated by showing them appreciation for making their goals.
- Taking ownership for shoe salon, including presentation, visual standards, maintenance, and merchandising.
Education
High School Diploma -
East Leyden High School
Franklin Park05.2012
Skills
- Effective selling techniques
- Store appearance and merchandise
- Meeting quotas
- Inventory oversight
- Management support
- Client Retention Strategies
- Consultative Selling
- Cross-selling techniques
- Client interaction
- Microsoft Excel
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Client Advisor
Brunello Cucinelli
10.2021 - Current
Client Advisor
Prada
07.2017 - 10.2021
Footwear Department Manager
Tory Burch
08.2013 - 07.2017
High School Diploma -
East Leyden High School