Roberto Lino
Edmond,OK
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Self-motivated Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages internet leads with consistent follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Client Advisor
Jackie Cooper BMW
Edmond, OK
07.2022 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Responsible for calling a minimum of 20 clients per day as well as keeping closing percentages above 15% for internet leads.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
Client Advisor
Reynolds Ford
Norman, OK
03.2021 - 07.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Field Technician
J & S
Oklahoma City, OK
12.2020 - 03.2021
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Maintain at least 5 jobs per day while also assisting other technicians in a timely manner.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Calibrated new and existing equipment for optimal performance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Waiter
Industry Gastro Lounge
Oklahoma City
01.2020 - 12.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waiter
Ted's Cafe Escondido
Tulsa/Edmond
05.2018 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Setup Crew/Takedown
Sunshine Party Jumps
Jenks
03.2017 - 08.2017
- Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
- Proactively identified potential issues during setups and resolved them before they could impact event's success.
- Maximized use of resources through proper inventory management, reducing waste and minimizing costs.
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns.
- Enhanced customer experience by providing professional assistance during inquiries or concerns related to event setups.
Cashier/Cook
Karen's Concessions
Tulsa
05.2015 - 10.2015
- .
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Carhop
Sonic
Sapulpa
11.2014 - 03.2015
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Education
Kinesiology
University of Central Oklahoma
Edmond, OKBusiness
Mid America Christian University
Oklahoma City, OKDiploma - Business
Sapulpa High School
Sapulpa, OK05.2017
Skills
- Trial close
Cross-selling techniques
Consultative Selling
Money Handling
Prospect qualification
Order Taking
Service Quality
Order Accuracy
Guest Relations
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Work Ethic and Integrity
Customer Assistance
Customer Service
Networking
Sales process
Negotiation
Sales Presentations
Objection handling
Relationship selling
Closing Techniques
Trial close
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Advisor
Jackie Cooper BMW
07.2022 - Current
Client Advisor
Reynolds Ford
03.2021 - 07.2022
Field Technician
J & S
12.2020 - 03.2021
Waiter
Industry Gastro Lounge
01.2020 - 12.2020
Waiter
Ted's Cafe Escondido
05.2018 - 01.2020
Setup Crew/Takedown
Sunshine Party Jumps
03.2017 - 08.2017
Cashier/Cook
Karen's Concessions
05.2015 - 10.2015
Carhop
Sonic
11.2014 - 03.2015
Kinesiology
University of Central Oklahoma
Business
Mid America Christian University
Diploma - Business
Sapulpa High School