Michaela Edwards
Birmingham
Summary
Experienced and dedicated customer service professional with a strong background in the healthcare industry. Recognized for being a collaborative team player with a positive, outgoing attitude and a talent for building rapport with clients. Energetic, articulate, and results-driven, with a passion for creating meaningful customer relationships and supporting business growth. Skilled in managing customer interactions, resolving issues efficiently, and using empathy and communication to enhance the client experience. Proven track record of maintaining high levels of customer satisfaction and fostering long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Substitute Teacher
Kelly Education/ Kelly Services
05.2024 - Current
- Conflict resolution and establish order within the classroom
- Give lesson plans and learning objectives to students for continuous flow of learning
- Delivered engaging lesson plans to diverse classrooms, fostering student participation and learning.
- Implemented classroom management techniques that promoted a positive learning environment.
Clerk
United States Postal Service
07.2022 - 03.2024
- Assisting customers within the post office and via phone
- Managing, processing, sorting, and distributing mail and packages for incoming mail carriers
- Maintaining files and records up to federal USPS standards
- Fielding questions and concerns from customers
- Performing retail upselling and collecting payments
- Managing finances and flow of personal cash drawer
- Working schedule: 40-45 hours per week
Front Desk Receptionist
Mississippi State University Department of Housing
06.2020 - 01.2021
- Provided excellent customer service by welcoming and greeting guests as they entered the facility
- Performed concierge duties of checking guests into and out of the hotel during their stay
- Reserved and fulfilled reservations
- Performed light housekeeping duties to ensure the upkeep of the main lobby
- Ensured the best experience for guests by being knowledgeable on information about the hotel and the area to efficiently and correctly answer their questions
Occupational Health Technician
Examinetics
08.2019 - 02.2020
- Became a Certified Hearing Conservationist.
- Travelled cross-country on a weekly basis to perform audio and respiratory testing for a multitude of clients.
- Performed calibration testing for all equipment used following OSHA regulations.
- Working schedule: 40-50 hours per week
Patient Care Assistant
Merit Health Central
01.2017 - 08.2019
- Assisted patients with their daily needs (dressing, bathing, eating, etc.) alongside other members of the patient care team
- Provided quality care and comfortability for patients
- Collected vital signs (blood pressure, heart rate, respiration rate, etc.) and chart results to assist the nurses and physicians apart of the patient care team
- Working schedule: 40 hours per week
Customer Service Representative
Carnival Cruise Lines
05.2017 - 07.2019
- Assisted customers with inquiries, ensuring prompt and accurate resolution of issues.
- Developed and maintained comprehensive knowledge of products to enhance customer support quality.
- Implemented conflict resolution strategies, improving overall customer experience ratings significantly.
Education
Liberal Arts (Associate's Degree) -
East Mississippi Community College
Mayhew, MS05.2021
Certificate - Phlebotomy
Jefferson State Community College
Birmingham, ALSkills
- Organizational growth
- Classroom management
- Customer service
- Critical thinking
- Data entry
- Active listening
- Telephone etiquette
- Cash handling
- Customer satisfaction
Certification
CPR certified
Timeline
Certified Substitute Teacher
Kelly Education/ Kelly Services
05.2024 - Current
Clerk
United States Postal Service
07.2022 - 03.2024
Front Desk Receptionist
Mississippi State University Department of Housing
06.2020 - 01.2021
Occupational Health Technician
Examinetics
08.2019 - 02.2020
Customer Service Representative
Carnival Cruise Lines
05.2017 - 07.2019
Patient Care Assistant
Merit Health Central
01.2017 - 08.2019
Liberal Arts (Associate's Degree) -
East Mississippi Community College
Certificate - Phlebotomy
Jefferson State Community College
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