Michael A. Ellingford
Walla Walla,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Bakery Clerk
Rosauers Super 1 Foods
Walla Walla, WA
12.2022 - Current
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers, answered questions, and provided product knowledge.
- Personalized cakes by writing desired words or adding other customizations.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
Temp Worker
Express Employment Professionals
Walla Walla, WA
02.2022 - 12.2022
- Worked as a temp for Banner bank Credit Card retrieval department
- Participated in credit and collections activities.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent service and attention to customers through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed familiarity with Banner Banks staff, systems, polices, and procedures.
- Assisted with wine bottling and packaging operations at Waterbrook Winery's bottling plant.
Security Officer
Allied Universal Security Services
Kennewick, WA
10.2017 - 01.2022
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored premises and recorded activity in daily officer reports.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed incident reports to record security or loss prevention incidents.
- Maintained high levels of alertness throughout shifts.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Vocational Department Receptionist
Walla Walla Community College
Walla Walla, WA
08.2015 - 06.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Sorted incoming mail and directed to correct personnel each day.
Baker
Safeway
Walla Walla, WA
05.2011 - 02.2014
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Finished baked goods with glazes, icings and other toppings.
- Checked dough for proper consistency, adding more flour if needed.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Kept records of daily production numbers for each type of item produced.
Education
High School Diploma -
Hillcrest High School
Idaho Falls, ID06-2001
Associate of Arts - Accounting
Walla Walla Community College
Walla Walla, WASkills
- Quality Assurance
- Workplace Safety
- Team Collaboration
- Customer Service
- Customer Satisfaction
- Food Preparation
- Phone Etiquette
- Food Handling Safety
- Relationship Building
- Document Management
- Typing
- Problem solving skills
- Relationship Building and Management
- Multi-Line Telephone Systems
- Mail Distribution
- General understanding of computers, word document programs, and tech support
Timeline
Bakery Clerk
Rosauers Super 1 Foods
12.2022 - Current
Temp Worker
Express Employment Professionals
02.2022 - 12.2022
Security Officer
Allied Universal Security Services
10.2017 - 01.2022
Vocational Department Receptionist
Walla Walla Community College
08.2015 - 06.2016
Baker
Safeway
05.2011 - 02.2014
High School Diploma -
Hillcrest High School
Associate of Arts - Accounting
Walla Walla Community College