Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Floyd

Montclair

Summary

Motivated student with engaging personality and nuanced ability. Upbeat, friendly and actively working to learn and expand upon already-existing skillsets. Well-versed in verbal and written communication and strives to provide customer satisfaction.


Overview

3
3
years of professional experience

Work History

Restaurant Team Member/Customer Service Associate

Cafe Moso
02.2022 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked diligently under pressure and successfully deescalated high-stakes situations.
  • Took reservations and to-go orders by phone, untilized POS systems, answered customer questions, and informed of accurate wait times.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.


Customer Service Associate

Guerriero Gelato
10.2021 - 12.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Customer Service Associate

Good Success Academies
06.2020 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled budgeting and was put in charge overlooking finances within the company.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Grew an vast knowledge of organic and non-organic produce and offered insightful information to customers.


Education

Bachelor of Arts - Sociology

Hampton University
Hampton, VA
05.2027

High School Diploma -

Montclair High School
Montclair, NJ
06.2023

Skills

  • Customer Interaction
  • Verbal and Written Communication
  • Operational Standards
  • Computer Literate
  • Graphic design
  • Attention to Detail
  • Problem-Solving
  • Creativity

Timeline

Restaurant Team Member/Customer Service Associate

Cafe Moso
02.2022 - 06.2023

Customer Service Associate

Guerriero Gelato
10.2021 - 12.2021

Customer Service Associate

Good Success Academies
06.2020 - 08.2020

Bachelor of Arts - Sociology

Hampton University

High School Diploma -

Montclair High School

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Michaela Floyd