Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Tessa Delacruz

Tessa Delacruz

Suffolk,VA

Summary

Dynamic customer service professional with extensive experience at Darden Restaurants, excelling in guest experiences and food safety. Proven ability to resolve issues swiftly, fostering repeat business through exceptional service. Skilled in cash handling and maintaining hygiene standards, while cultivating warm relationships with customers to enhance satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service, Restaurant Team Member

Darden Restaurants Inc
03.2024 - Current
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Increased customer service success rates by quickly resolving issues.
  • Provided exceptional customer service for ideal experiences.
  • Generated repeat business through exceptional customer service.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Provided exceptional customer service to customers.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Operated register to process payments and collect cash payment for order totals.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Restaurant Team Member

Darden Restaurants, Olive Garden
05.2017 - 03.2024
  • Used proper techniques to prepare food and ingredients.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted guests pleasantly and answered menu questions.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Customer Service Cashier

Dollar Tree Stores
11.2016 - 04.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Central Cambria High School
Ebensburg, PA

Skills

  • Food safety measures
  • Guest experiences
  • Customer interaction
  • Table service
  • Salad and sandwich assembly
  • Food safety
  • Taking orders
  • Supply restocking
  • Liquor law compliance
  • Food allergy awareness
  • Email and phone orders
  • Hygiene practices
  • Cross-training
  • Cash handling expertise
  • Upselling strategies
  • Friendly, positive attitude

Timeline

Customer Service, Restaurant Team Member

Darden Restaurants Inc
03.2024 - Current

Restaurant Team Member

Darden Restaurants, Olive Garden
05.2017 - 03.2024

Customer Service Cashier

Dollar Tree Stores
11.2016 - 04.2017

Central Cambria High School

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