Michaela Hacaga
Rockford,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
911 Telecommunicator
City Of Rockford Government
Rockford, IL
12.2019 - Current
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Mentored junior team members and managed employee relationships.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests for assistance and BOLOs.
- Provided comprehensive training and development to employees on a variety of topics.
Military Police
United States Army Reserve
Arlington Heights, IL
12.2015 - 12.2023
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Maintained over $[100,000] in equipment with no loss.
- Trained and instructed subordinates and supported units on Military Police training.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Created document filing system, organizing mission-critical documents within SCIF facility.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Diffused hostile situations with effective negotiation techniques.
- Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
- Provided daily briefings on safety and risk assessments.
Cheerleading Coach
Rochelle Township High School
Rochelle, IL
06.2018 - 11.2019
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Coordinated routine design, props and music for performances.
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
- Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation .
- Organized and escorted students on field trips to competitive and non-competitive cheer events, cultivating sense of participation in broader community and enriching program experience.
- Consulted with heads of athletic teams to develop comprehensive calendar of athletic performances and note requests for cheer team presence and desired routines.
- Coordinated tryouts for team member and leadership positions, communicating times and audition requirements to members and prospects and soliciting auditions from community.
CNA
Bethany Rehabilitation & Health Care Center
DeKalb, IL
01.2017 - 11.2019
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL05.2016
Some College (No Degree) -
Kishwaukee College
Malta, ILSkills
- Verbal and Written Communication
- Problem-Solving
- Documentation and Recordkeeping
- Computer Skills
- Active Listening
- Information Gathering and Relay
- Decision Making
- Multitasking and Prioritization
- Critical Thinking
- Works Well Under Pressure
- Data Entry
- Documentation and Reporting
- Good Judgment
Timeline
911 Telecommunicator
City Of Rockford Government
12.2019 - Current
Cheerleading Coach
Rochelle Township High School
06.2018 - 11.2019
CNA
Bethany Rehabilitation & Health Care Center
01.2017 - 11.2019
Military Police
United States Army Reserve
12.2015 - 12.2023
High School Diploma -
Rochelle Township High School
Some College (No Degree) -
Kishwaukee College
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