Michaela Hawkins
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Recognized for exceptional attention to detail and time management skills, ready to leverage expertise in enhancing customer experiences and training new staff.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Las Vegas, NV
05.2023 - 08.2024
- Crafted high-quality beverages while ensuring adherence to Starbucks standards.
- Provided exceptional customer service, enhancing guest experience and loyalty.
- Operated espresso machines and coffee brewing equipment efficiently.
- Trained new baristas on beverage preparation and customer engagement techniques.
- Meet store policies via safe serving of quality beverages and food items prepared according to Starbucks recipes + timing increments
- Engaging with customers with clear pleasant communication skills
Customer Service Agent
Total Customer Connect
Las Vegas, NV
05.2021 - 04.2023
- Resolved customer inquiries efficiently, enhancing satisfaction through effective communication strategies.
- Managed high-volume call traffic, maintaining professionalism and consistency in service delivery.
- Developed training materials for new hires, improving onboarding process and knowledge retention.
- Implemented feedback mechanisms to assess service quality, driving continuous improvement initiatives.
- Responsible for relaying information on dealer recommended maintenance on vehicles
- Schedules appointments via several booking sites for well known automotive manufacturers
Sales Advisor
SavaegxFenty
Las Vegas, NV
01.2022 - 08.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Utilized CRM systems to manage client relationships and track sales performance effectively.
- Conducted product demonstrations, promoting features and benefits to drive sales conversions.
- Collaborated with team members to develop promotional strategies that increased product visibility.
- Responsible for upkeep via stocking, replenishment, drawer and fixture organization.
- Daily duties include inventory, greeting customers, recovering missing items, creating IT tickets for stolen or lost merchandise, sizing customers, completing cash and credit/debit payments with mobile POS system
- Specialize in BOH organization, shopping, and receiving
Sales Associate
AutoZone
Las Vegas, NV
08.2020 - 03.2021
- Oversaw daily operations, ensuring compliance with company policies and operational excellence standards.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Trained in skills such as utilizing an ODBII to read codes from customer's automobiles in order to diagnose potential or apparent issues and recommend solutions
- Provides trustworthy and advice regarding the best product to meet customer expectations
Customer Service Representative
LogistiCare
Las Vegas, NV
04.2018 - 08.2019
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed scheduling and logistics for transportation services, optimizing resource allocation.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new representatives on systems and customer interaction protocols, improving team performance.
Sales Associate
Walmart
Las Vegas, NV
11.2016 - 11.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring proper product placement.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals through effective communication and support.
- Performed switchboard duties as "operator" via use of intercom systems and transferring phone lines internally within store
Administrative Assistant
Our Kids Party Prod.
North Las Vegas, NV
06.2014 - 06.2016
- Managed scheduling and coordination of events, ensuring timely communication with vendors and clients.
- Assisted in preparation of event materials and documentation, enhancing organizational efficiency.
- Maintained office supplies inventory, optimizing resource allocation for daily operations.
- Responded to client inquiries via phone and email, providing exceptional customer service support.
- Generate template contracts and monthly invoices
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NVCertificate of Technical Studies -
Crescent School of Gaming & Bartending
Las VegasSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- POS systems
Timeline
Barista
Starbucks
05.2023 - 08.2024
Sales Advisor
SavaegxFenty
01.2022 - 08.2022
Customer Service Agent
Total Customer Connect
05.2021 - 04.2023
Sales Associate
AutoZone
08.2020 - 03.2021
Customer Service Representative
LogistiCare
04.2018 - 08.2019
Sales Associate
Walmart
11.2016 - 11.2017
Administrative Assistant
Our Kids Party Prod.
06.2014 - 06.2016
High School Diploma -
Cheyenne High School
Certificate of Technical Studies -
Crescent School of Gaming & Bartending