Michaela Herron
Columbus
Summary
Compassionate healthcare professional with a strong background in hospitality and customer satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills. Excels in communication and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality
Arbors at Carroll
Carroll
07.2024 - 10.2024
- Makes residents’ beds.
- Labels resident clothing and belongings.
- Passes meal trays and offers basic tray set-up. May assist with feeding, if competency demonstrated.
- Serves food and buses dishes in the dining room.
- Transports/escorts residents to areas within the facility, e.g. dining areas, activities, resident care conferences, etc.
CNA
Arbors at Carroll
Carroll
10.2024 - 12.2024
- Answers signal lights and bells to determine resident needs.
- Assists residents with grooming, oral hygiene, bathing, hair, and incontinence care.
- Obtains food trays and assists residents with feeding.
- Assists residents with range of motion exercises, and movement to wheelchair or activity areas.
- Assists resident with turning and positioning in bed.
- Assists resident with ambulation for short distance in facility.
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.
Experience Guide
The NOW Massage Boutique
Dublin + Worthington
02.2023 - 02.2024
- Sell memberships & gift cards
- Create a pampering experience for our customers
- Answer phones and book appointments
- Promote health/wellness benefits of massage therapy, skincare
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
Sales & Customer Service Associate
Massage Envy
Hilliard
08.2021 - 07.2022
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Bar Manager
Black Brick Bar
Columbus
08.2017 - 08.2021
- Conduct weekly beer, liquor, and wine inventory
- Place weekly beer, liquor, and wine orders
- Determine lineup and rotate draft beer on a continuous basis
- Create and update cocktail menu on a quarterly or biannual basis
- Train bartenders on signature and classic cocktails and proper build for unfamiliar cocktails
- Monitor bartenders for proper pouring and portioning
- Maintain updated internal and external signage for promotions, bar specials, and events
- Accountable for the purchase of bar supplies, equipment, and production supplies
- Constantly monitor the bar's financial performance
- Responsible for marketing and promotions for happy hour, holiday specials, events, and weekly live music
Education
Associate of Arts - Criminology
Columbus State Community College
Columbus, OH12.2022
Some College (No Degree) - Foreign Languages Education
The Ohio State University
Columbus, OHSkills
- Patient care
- Health documentation
- Team collaboration
- Customer service
- Attention to detail
- Conflict resolution
- HIPAA compliance
- Cultural sensitivity
- Flexibility and adaptability
- Active listening
- Sales techniques
- Hospitality service expertise
- Appointment scheduling
- Typing speed
- Microsoft office specialist certified
- PC proficient
- Documentation and reporting
Certification
- Certified Nursing Assistant, Ohio, 10/01/24
- BLS certification, 01/01/24, 01/01/26
- Bartending License, 04/01/16
Timeline
CNA
Arbors at Carroll
10.2024 - 12.2024
Hospitality
Arbors at Carroll
07.2024 - 10.2024
Experience Guide
The NOW Massage Boutique
02.2023 - 02.2024
Sales & Customer Service Associate
Massage Envy
08.2021 - 07.2022
Bar Manager
Black Brick Bar
08.2017 - 08.2021
Associate of Arts - Criminology
Columbus State Community College
Some College (No Degree) - Foreign Languages Education
The Ohio State University