Ashley Alkana
Tarantula Hill
Simi Valley,CA
1
Certification
6
years of professional experience
Meticulous college student with a BA in Psychology and experience in behavioral support, medical documentation, and calm day-to-day care. Reinforces treatment plans by tracking patient status, responding to escalating needs, and communicating clearly with nursing and clinical staff. Brings a psychology foundation and customer service skills to structured, patient-centered care.
Work History
Hospitality
4 Months- Provided exceptional hospitality service through active listening skills to understand individual needs better.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Direct Care Technician
6 Months- Assisted clients with personal care activities, fostering dignity and independence in recovery journey.
- Documented patient observations accurately, contributing to individualized treatment plans and team communication.
- Collaborated with multidisciplinary teams to facilitate comprehensive care for diverse client needs.
- Implemented therapeutic activities promoting emotional well-being and social interaction among clients.
- Advocated for patient needs, ensuring a supportive environment conducive to healing and recovery processes.
Behavioral Health Technician
1 Year 1 Month- Provided direct support to individuals with behavioral health challenges, ensuring safety and well-being.
- Assisted in implementing individualized treatment plans, fostering therapeutic relationships with clients.
- Monitored patient behavior and reported significant changes to clinical staff for timely intervention.
- Maintained accurate documentation of patient progress and interventions in compliance with regulatory standards.
Childcare SUpervisor
3 Months- Supervised daily activities for diverse groups of children, ensuring safety and engagement.
- Developed and implemented age-appropriate programs to enhance children's social and emotional development.
- Trained and mentored staff in child care practices, promoting a collaborative team environment.
- Organized enrichment activities that promoted physical health and creativity among participants.
Education
BA - Psychology
Associates - Psychology
Skills
Customer service
Behavioral support
Crisis intervention
De-escalation techniques
Trauma-informed care
Time management
Medical documentation
Patient observation
Incident reporting
Safety protocols
Accomplishments
Achieved Dean's List and Academic Honors at USC
Graduated Cum laude
200 hours of volunteer work
Certification
- Basic Life Support BLS Provider (2026)
- ServSafe Food Protection Manager Certification (2026)
- Food Handlers Certificate (2026)
Timeline
Hospitality
Tarantula Hill
04.2026 - CurrentRead More
Direct Care Technician
Alsana Recovery
11.2025 - 05.2026Read More
Behavioral Health Technician
Star of CA
09.2021 - 10.2022Read More
Childcare SUpervisor
YMCA
05.2020 - 08.2020Read More
University of Southern California
BA from Psychology
Read More
Moorpark College
Associates from Psychology
Read More
Volunteer Experience
Volunteer at Los Robles Hospital
Cope Health Scholar Volunteer at Kaiser Permanente
GoEco: volunteer program in Valencia, Spain