MICHAELA HOUGHTLIN
Raleigh,NC
Summary
Motivated sales professional experienced in cultivating and deepening relationships to build a loyal account base. Possessing exceptional sales prowess and effective communication skills, personable and persuasive. Leverages strong planning, problem-solving, and customer service skills to consistently achieve demanding sales objectives. Adaptable and versatile, always willing to learn new techniques and processes. Newly licensed NC Real Estate Agent, eager to bring further success to a team as an energetic, friendly, and highly motivated individual.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Orangetheory Fitness
12.2023 - Current
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Organized and maintained client databases for accurate communication information.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contributed to positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Built relationships with customers to encourage repeat business. Enhanced brand awareness by creating engaging and shareable social media content.
- Moderated social media accounts for constructive, brand-appropriate communications.
Bartender
Sharky's Place
09.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
- Networked within local community to build relationships with other businesses and attract new clientele to establishment.
Bartender
O'Malleys Irish Pub
07.2019 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Improved and applied social media marketing strategies to increase patronage.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sale Promotions Specialist
Wild Wing Cafe
01.2011 - 07.2021
- Contributed ideas to concept development, strategic planning and business operations.
- Developed comprehensive understanding of client needs through thorough analysis of industry trends and competitor offerings to provide tailored promotion solutions that drive results.
- Directed and coordinated marketing activities and policies to promote products and services.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Analyzed business developments and monitored market trends.
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
Bartender Shift Manager
Wild Wing Cafe
03.2011 - 07.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established rapport with regular patrons through attentive service, fostering loyalty to establishment.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced team productivity by delegating tasks and overseeing workflow in fast-paced environment.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Some College (No Degree) - Communication
East Carolina University
Greenville, NCAssociate of Arts - Business Management/Human Resource Management
Wake Technical Community College
Raleigh, NC2016
High School Diploma -
Cardinal Gibbons High School
Raleigh, NC08-2009
Skills
- Creative and innovative
- Strategic thinker
- Strong time management
- Fast learner
- Interpersonal skills
- Highly Motivated
- Teamwork and Professionalism
- Social Media Marketing
- Strong sales abilities
- Problem-solving skills
- Multi-tasking strength
- Strong organizational skills
Certification
Business Core Certificate granted by Wake Technical Community College.
Licensed NC Real Estate Agent
Timeline
Senior Sales Associate
Orangetheory Fitness
12.2023 - Current
Bartender
Sharky's Place
09.2023 - Current
Bartender
O'Malleys Irish Pub
07.2019 - 12.2022
Bartender Shift Manager
Wild Wing Cafe
03.2011 - 07.2019
Sale Promotions Specialist
Wild Wing Cafe
01.2011 - 07.2021
Associate of Arts - Business Management/Human Resource Management
Wake Technical Community College
Some College (No Degree) - Communication
East Carolina University
High School Diploma -
Cardinal Gibbons High School
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