Michaela Houze
Centralia
Summary
I have worked in mental health for 7 years. I am a responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily activities according to patient care.
Upbeat, customer-focused retail sales associate with 7 months of experience in a retail setting. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and product knowledge.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Homelines Associate
Walmart
Chehalis
08.2025 - Current
- Assisted customers with product selection and inquiries in the store.
- Maintained organized and stocked merchandise on shelves and displays.
- Greeted customers upon entering the store and provided assistance with locating desired items.
- Cashier expirence, processed customer orders, payments and returns accurately and efficiently.
Mental Health Technician
Greater Lakes Mental Healthcare
Lakewood
06.2018 - 11.2024
- Monitored patient behavior and mental state during daily activities.
- Assisted in developing individualized care plans for patients.
- Facilitated group therapy sessions and discussions among patients.
- Documented patient progress and incidents in medical records accurately.
- Provided support and crisis intervention during emergencies or distressing situations.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Certified Nursing Assistant
University Place Care Center
University Place
09.2017 - 06.2018
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information and care provided in thier charts.
- Adhered to safety protocols and infection control measures consistently.
- Maintained cleanliness and organization of patient rooms and common areas.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Nursing Delegation License - Nusing Delegation
ProCare Academy
Lakewood, WA 08.2018 - 08.2018
Certified Nursing Assistant - CNA
ProCare Academy
Lakewood, WA 06.2016 - 07.2016
Emerald Ridge High School
Puyallup, WASkills
- Customer service
- Cash handling
- Visual merchandising
- Inventory management
- Merchandise stocking
- Crisis intervention
- Patient monitoring
- Organizational skills
- Customer engagement
- Fashion sense
- Professional appearance
- Shelf stocking
- Policy and procedure adherence
- Calm demeanor
- Vital sign assessment
- Behavioral documentation
- Active listening
- Emotional intelligence
- Stress management
- Time management
- Compassionate care
- Medication administration
- Treatment Planning
- Charting and clinical documentation
- Discharge planning
- Behavior observation
- Relationship building
- Personal hygiene assistance
- Data confidentiality
- Clinical documentation
- Vital signs monitoring
- Care plan development
- Detail orientation
- Bathing assistance
- Patient transfers
- Patient care
- Medication assistance
- Feeding assistance
- Multitasking and organization
- Toileting assistance
- Emergency response
- Lifting and transferring
- Problem-solving
- HIPAA compliance
- Compassion and empathy
Timeline
Homelines Associate
Walmart
08.2025 - Current
Nursing Delegation License - Nusing Delegation
ProCare Academy
08.2018 - 08.2018
Mental Health Technician
Greater Lakes Mental Healthcare
06.2018 - 11.2024
Certified Nursing Assistant
University Place Care Center
09.2017 - 06.2018
Certified Nursing Assistant - CNA
ProCare Academy
06.2016 - 07.2016
Emerald Ridge High School