David Mark-Roberts
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.
Overview
11
11
years of professional experience
Work History
Homelines Associate
Wal-Mart
08.2022 - Current
- Handled customer inquiries and complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Partnered with other departments within the store to create cohesive promotions that capitalized on cross-selling opportunities.
- Supported store management in achieving sales targets by actively promoting featured products and special offers to customers.
- Contributed to the success of promotional events by setting up displays, distributing marketing materials, and engaging with customers.
- Assisted customers with product selection, ensuring they found the best fit for their needs and preferences.
Cashier
TA Travel Centers
11.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Haunter
McCall's Land and Cattle
10.2021 - 10.2022
- Worked flexible hours to provide the best entertainment for guests.
Healthcare Specialist
Molina HealthCare
02.2021 - 09.2021
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
- Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
Glass Loader
Glaz-Tech Industries
06.2020 - 12.2020
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
Jewelry Consultant
Zales
06.2019 - 02.2020
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
Concessionist
Cinemark
05.2019 - 06.2019
- Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
- Completed transactions with operation of point of sale terminals.
- Provided engaging, hospitable service to guests in theater.
- Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
- Maintained quality safe handling procedures for concessions purchased.
- Optimized product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
Sales Associate
Petco
02.2019 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Care Specialist
Lowe's
05.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
Sales Associate
Brookstone
04.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Food Runner
Whataburger
02.2016 - 04.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Houseperson
Drury Inn
11.2015 - 01.2016
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
NFL Sunday Ticket Specialist
Sitel
06.2015 - 09.2015
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Sales Associate
Brookstone
10.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Volunteer
New Mexico Museum of Natural History
06.2013 - 06.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in ongoing training sessions to stay informed about current industry trends and best practices in museum education.
- Supported curatorial staff with research and documentation for upcoming exhibitions, ensuring accurate information dissemination.
- Promoted membership sales by highlighting benefits and encouraging visitor support for the institution.
- Assisted educators with hands-on workshops by preparing materials beforehand which led to smoother program execution.
- Offered personalized assistance to visitors with disabilities or special needs, ensuring an inclusive environment for all guests.
Education
No Degree - Media Arts
University of New Mexico College of Fine Arts
High School Diploma -
Highland High School
Albuquerque, NM05.2011
Skills
- Customer Engagement
- Goal-oriented mindset
- Cash handling proficiency
- Stock replenishment
- Product Knowledge Expertise
- Store maintenance
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Money Handling
- Phone Etiquette
Extracurricular Activities
Pokemon Club, Officer, University of New Mexico, Albuquerque, NM, 2012-2014, Gym Leader, Vice President
Redondo Village Apartments Community Association, Officer, University of New Mexico, Albuquerque, NM, 2012-2013, Facility and Food Representative
Pagan Student Guild (PSG), Volunteer, University of New Mexico, Albuquerque, NM, 2011-2014
Community Service – labor work for Ardantane, Pagan College
Anime Club, University of New Mexico, Albuquerque, NM, 2011-2012, Fanime Convention Attendance, San Jose California
Origami
Engaging in regular activities involving minute attention to detail
Timeline
Homelines Associate
Wal-Mart
08.2022 - Current
Cashier
TA Travel Centers
11.2021 - 08.2022
Haunter
McCall's Land and Cattle
10.2021 - 10.2022
Healthcare Specialist
Molina HealthCare
02.2021 - 09.2021
Glass Loader
Glaz-Tech Industries
06.2020 - 12.2020
Jewelry Consultant
Zales
06.2019 - 02.2020
Concessionist
Cinemark
05.2019 - 06.2019
Sales Associate
Petco
02.2019 - 05.2019
Customer Care Specialist
Lowe's
05.2017 - 12.2018
Sales Associate
Brookstone
04.2016 - 05.2017
Food Runner
Whataburger
02.2016 - 04.2016
Houseperson
Drury Inn
11.2015 - 01.2016
NFL Sunday Ticket Specialist
Sitel
06.2015 - 09.2015
Sales Associate
Brookstone
10.2014 - 06.2015
Volunteer
New Mexico Museum of Natural History
06.2013 - 06.2015
No Degree - Media Arts
University of New Mexico College of Fine Arts
High School Diploma -
Highland High School