Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michaela McDowell

Des Moines,IA

Summary

Motivated paralegal student seeking internship in the law office to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

3
3
years of professional experience

Work History

Account Manager

Premiere Business Solutions
Des Moines, IA
03.2021 - 12.2023
  • Provided technical support to customers when needed.
  • Built and maintained productive relationships with customers and internal partners.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Resolved customer complaints in a timely manner.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Identified customer needs by asking questions and advising on best solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Volunteer

Soup Kitchen
Des Moines, IA
06.2023 - 10.2023
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Assisted with cooking hot meals for large soup kitchen.
  • Served hot meals to customers with a friendly demeanor.
  • Bagged bread and fresh produce for customers and staff.
  • Helped disabled individuals by carrying food trays and refilling hot and cold beverages.
  • Sorted and packed donated food items to ship to families in need.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Engaged professionally and respectfully with people of various ages and from different backgrounds.
  • Demonstrated good verbal and written communication and organization skills.

Education

High School Diploma -

Lincoln High School
Des Moines, IA
08-2022

Skills

  • Client Relationship Management
  • Goal-Oriented
  • Organization
  • Analytical and Critical Thinking
  • Friendly, Positive Attitude
  • Planning
  • Active Listening
  • Time Management
  • Verbal Communication
  • Dependable and Responsible

Affiliations

  • Mother of 3 beautiful children
  • Personal Photographer
  • Athlete
  • Volunteer

Timeline

Volunteer

Soup Kitchen
06.2023 - 10.2023

Account Manager

Premiere Business Solutions
03.2021 - 12.2023

High School Diploma -

Lincoln High School

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Michaela McDowell