Michaela Mickens
Tavares
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Server, Bartender
Buffalo Wild Wings
Orlando
04.2016 - Current
- Provided exceptional customer service in a fast-paced sports bar environment.
- Delivered food and drinks accurately to customers in a timely manner.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on customer service protocols and menu details.
- Collaborated with kitchen and bar staff to ensure seamless service.
- Efficiently handled billing, credit card, and cash transactions.
Host, Server
Longhorn Steakhouse
Orlando
01.2019 - 03.2020
- Greeted and seated guests promptly upon arrival.
- Managed reservation system and coordinated seating arrangements.
- Assisted guests with menu inquiries and special requests.
- Assist coworkers as needed
- Leave a great first impression and last impression of the company's customer service mission
Bartender
Sugarcane Restaurant
Miami
03.2016 - 09.2017
- Crafted creative cocktails and beverages for diverse clientele at a high-volume restaurant.
- Provided exceptional customer service, enhancing guest experiences in a fast-paced environment.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health standards.
Education
Associate of Arts - Graphic Design
Valencia College
Orlando, FL 08.2010 - 05.2012
Jones High School
Orlando, FLSkills
- Customer service
- Food and beverage knowledge
- Beverage preparation
- Customer service and hospitality
- Point-of-sale (POS) systems
- Food and beverage knowledge
- Order accuracy and speed
- Table setup and sanitation
- Cash handling and payment processing
- Team collaboration
- Conflict resolution
- Menu memorization and upselling
Certification
- Food Handler’s Certificate / ServSafe Certification
- Responsible Alcohol Service Certification.
References
References available upon request.
Timeline
Host, Server
Longhorn Steakhouse
01.2019 - 03.2020
Server, Bartender
Buffalo Wild Wings
04.2016 - Current
Bartender
Sugarcane Restaurant
03.2016 - 09.2017
Associate of Arts - Graphic Design
Valencia College
08.2010 - 05.2012
Jones High School