Alanna Robledo
Converse ,Texas
Summary
Dynamic server and bartender with a proven track record at Serving Food, excelling in high-volume dining environments. Leveraged exceptional customer service and upselling techniques to boost sales by 15%. Skilled in POS operation and cultivating guest relationships, consistently ensuring satisfaction and repeat business. Adaptable team player committed to maintaining a positive and professional atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server, Bartender
Serving Food
18238 1-35 Cibolo Tx
06.2024 - 02.2026
- Provided excellent customer service by promptly attending to guest needs and requests.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated menu knowledge to guide customers in meal selections and pairings.
- Handled cash transactions accurately while maintaining a balanced register at shift end.
- Trained new team members on service standards, menu details, and operational procedures.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Veterans Memorial
7618, Evan’s RdSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Table setting knowledge
- Multitasking and organization
- Upselling techniques
- POS operation
- Server training
- Positive and professional
- Team player
- Adaptable and flexible
Certification
food handlers and tabc
Timeline
Server, Bartender
Serving Food
06.2024 - 02.2026
High School Diploma -
Veterans Memorial