Michaela Northway
Melcher-Dallas,IA
Summary
Effective at leading the receiving, storing and shipping of materials in high-volume warehouse settings. Adept at working with project leaders, updating records and performing inventory audits. In-depth understanding of safety management, equipment use and compliance requirements. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Material Coordinator
Windstream
Centerville, IA
12.2021 - Current
- Maintained accurate records to track the movement of materials within the warehouse.
- Utilized computer systems to input data on incoming and outgoing deliveries.
- Performed cycle counts and physical inventories, resolving discrepancies quickly and efficiently.
- Inspected received products for any damages before entering them into the system.
- Monitored stock levels to ensure timely reordering of materials when necessary.
- Assisted with loading and unloading trucks as needed; prepared shipments for delivery.
- Developed strategies to reduce material waste and optimize storage space utilization.
- Requisitioned and maintained inventories of materials or supplies necessary to meet production demands.
- Developed strategies for improving efficiency in warehouse operations.
- Ensured that all safety protocols were adhered to at all times.
Customer Service Specialist
United States Postal Service, USPS
Knoxville, IA
08.2014 - 12.2020
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Associate of Arts - Cosmetology
Iowa School of Beauty
Des Moines, IA10-2010
Some College (No Degree) - Medical Administration
DMACC
Ankeny, IASkills
- Staging management
- Material planning
- Demand forecasting
- ERP systems' proficiency
- Communication
- Materials controls
- Product pulling
- Equipment operation
- Documentation skills
- Inventory counts
Timeline
Material Coordinator
Windstream
12.2021 - Current
Customer Service Specialist
United States Postal Service, USPS
08.2014 - 12.2020
Associate of Arts - Cosmetology
Iowa School of Beauty
Some College (No Degree) - Medical Administration
DMACC
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