Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Purdie

Columbus,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Representative

GCO call center
Grand Junction, Iowa
03.2019 - 12.2025
  • Answer inbound customer calls and provide assistance with inquiries, product issues, and billing questions.
  • Resolve customer complaints effectively by identifying solutions and offering appropriate resolutions.
  • Use CRM software to track customer interactions and ensure timely follow-up on open cases.
  • Maintain a positive and professional demeanor while handling high call volumes.
  • Contribute to a 15% increase in customer satisfaction ratings through high-quality service

Sales Support Specialist

GCO
Grand Rapids, IA
01.2020 - 02.2022
  • Coordinated communication between sales team and clients to ensure clarity.
  • Managed documentation for sales contracts and customer inquiries efficiently.
  • Assisted in the preparation of sales presentations and proposals for clients.

Education

West High
Columbus, OH

Skills

  • CRM software
  • customer assistance
  • issue resolution
  • product knowledge

Timeline

Sales Support Specialist

GCO
01.2020 - 02.2022

Customer Service Representative

GCO call center
03.2019 - 12.2025

West High
Michaela Purdie