Michaela Renner
Belgrade,MT
Summary
Focused professional that creates memorable and delicious baked goods. Hardworking, optimistic, reliable and creative.
Overview
17
17
years of professional experience
Work History
Baker
Rise And Shine Cafe & Bakery
Bozeman, MT
06.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed recipes for new products and improved existing recipes.
- Gained knowledge throughout the cafe to help success and productivity where needed.
Server
Mint Cafe & Bar
05.2021 - 06.2022
- Helps to support the entire restaurant including hosting, bussing, bartending, prepping, dish washing and food running
- Swiftly and efficiently attends to guests and their needs throughout the shift
- Accurately inputs food and drink orders in a POS system and follows through with their completion
- Provides guests with extensive knowledge of food and drinks offered
- Manages money and accurately processes payments
- Maintains a positive and upbeat attitude in a high-stress and fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Patient Coordinator
Shine Dental
06.2020 - 06.2021
- Completes in depth interviews with new and current patients for their needs and dental concerns
- Answers phone calls and emails for the office and the dental staff
- Manages the schedule and paperwork for patients
- Manages x-rays, prescriptions, layaway plans, and lab work for the office
- Checks patients in and out throughout the day
- Maintains office organization and cleanliness
- Adapts to sudden changes and urgencies
- Manages softwares that the practice uses daily
- Trains staff on updated policies and software
- Explains treatment steps, pre and post care, and routine maintenance for patients
- Updates and verifies dental insurance and membership plans for patients.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
Sales Associate/ Assistant Manager
Re-Couture Boutique
08.2019 - 05.2020
- Provides above and beyond customer service for customers and consigners
- Sets up appointments, takes in new items, inputs and prices items, and organizes them on the floor
- Makes sales, helps customers find items and reaches sales goals
- Completes opening and closing tasks, cleaning and till
- Trains new and current employees and maintains store etiquette.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Self-employed Esthetician/Makeup Artist
Self
07.2017 - 10.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various treatments for optimal skin health and beauty, including facials, hair removal and tinting, eyelash extensions, and makeup application.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Barista
Espresso To Go
03.2019 - 10.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training initiatives for new employees, ensuring a well-prepared workforce capable of meeting production targets.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided delicious products for customers to enjoy.
Aqua Fitness Instructor, Barre Instructor
The Ridge Athletic Club
05.2018 - 01.2019
- Instructs water aerobic classes
- Instructs barre classes
- Helps maintain order and cleanliness in the facility
- Provides cheerful customer service and coaching for guests.
Artistic Director of Skin Care/Lead Esthetician
Sage Spa Living
02.2014 - 08.2017
- Perform above and beyond customer service for guests
- Lead Esthetics trainer
- Order, stock and organize products and tools
- Develop new services and skin care products
- Manage the Skin Care Department.
Barista
Starbucks
09.2013 - 01.2014
- Make and serve customers drinks and food
- Run registers, stock supplies, clean shop and open store.
Receptionist
Empire Building Materials
02.2013 - 05.2013
- Answer phone calls and transfer calls
- Print, organize and file order receipts.
Housekeeper
Homewood Suites by Hilton
07.2012 - 01.2013
- Deep cleaning of hotel rooms and attending to guest’s needs.
Sandwich Maker, Prep cook, Server
Bagel Works
02.2007 - 07.2012
- Take orders, run registers, fill sandwich orders
- Stock and organize products and deliveries
- Lead closer and shop cleaner
- Prep cook, dishwasher, bagel and cookie baker.
Education
Licensed Esthetician Certification, Esthetician Program -
Health Works Institute
Bozeman, MT08.2012
G.E.D. -
Bozeman Christian School
Bozeman, MT04.2011
Skills
- 17 years customer service experience
- 11 years of food and restaurant experience
- Fine dining server experience
- Some bartending and event experience
- Management and office experience
- Finance and Quickbooks experience
- Social Media Marketing experience
- Register and computer knowledge
Volunteer Experience
- Verge Theater, Bozeman, MT, Actor/Front of House Volunteer, 09/2009, 03/2020, Performed in main stage and matinee shows Ran box off and concessions/bartending Ran tech and lights for performances Cleaned, organized and helped maintain the theater Musical theater teacher for 1st through 12th grade students
- The Ellen Theater, Bozeman, MT, Actor, 09/2015, 12/2018, Performed in main stage and matinee shows
- Wedding and Event Bartending, Bozeman, MT, Volunteer, 03/2014, present
Timeline
Baker
Rise And Shine Cafe & Bakery
06.2022 - Current
Server
Mint Cafe & Bar
05.2021 - 06.2022
Patient Coordinator
Shine Dental
06.2020 - 06.2021
Sales Associate/ Assistant Manager
Re-Couture Boutique
08.2019 - 05.2020
Barista
Espresso To Go
03.2019 - 10.2019
Aqua Fitness Instructor, Barre Instructor
The Ridge Athletic Club
05.2018 - 01.2019
Self-employed Esthetician/Makeup Artist
Self
07.2017 - 10.2019
Artistic Director of Skin Care/Lead Esthetician
Sage Spa Living
02.2014 - 08.2017
Barista
Starbucks
09.2013 - 01.2014
Receptionist
Empire Building Materials
02.2013 - 05.2013
Housekeeper
Homewood Suites by Hilton
07.2012 - 01.2013
Sandwich Maker, Prep cook, Server
Bagel Works
02.2007 - 07.2012
Licensed Esthetician Certification, Esthetician Program -
Health Works Institute
G.E.D. -
Bozeman Christian School