MICHAELA RIGGSBEE
Pittsboro,North Carolina
Summary
Attentive Customer Service Representative with nine years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. My years of dealing with customers has taught me how to have patience and to always have a great mindset/ attitude no matter the situations that are thrown my way. I help companies grow by welcoming the customers with a smile and having a positive attitude, which makes the customers feel comfortable and accepted in whatever environment they're in. Having this positive, friendly attitude helps you build relationships with customers and they will continue to do business with the company.
Overview
8
8
years of professional experience
Work History
Hostess/ Server
The Cedars of Chapel Hill
08.2018 - Current
- My responsibility is to take reservations for the residents of this senior living community, who wish to dine in for Brunch, Lunch, and Dinner.
- Take meal orders over the phone and off the computer, record and submit meal orders to the kitchen staff for preparation to serve or deliver to the resident's apartment.
- Collect/ Organize paperwork at the end of the day and prepare all paperwork for the next day.
Guest Services/ Medical Office Assistant
UNC Health Care System
08.2021 - 06.2023
- front desk coordinator/ guest services member my responsibilities are to help visitors and patients with any questions they may have or concerns about the office, appointments, along with transferring them to the correct nurses line/ department for information they need to get help around the hospital for appointments or to visit loved ones
- stand out front of the hospital and assist with helping patients in and out of their vehicles and into the wheelchairs if needed and transport them to their destination, we also do this over at valet as well
- Gather equipment outside/ inside of the hospital and the parking deck to clean that patients or visitors may have used
- We are responsible to respond to all code medics, code blues, and rapid responses
- Checked patients in for appointments as well as checking them out
- Call and confirm appointments for patients as well as scheduling appointments
- Scan documents into patients' MyChart accounts as well as faxing. Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
Cashier and Customer Service
Stein Mart
02.2017 - 08.2018
- My job was to make sure the customers had a great shopping experience by greeting them when they walked in and out of the door
- I made sure the phone calls were transferred to the right department and made sure phone mails orders were complete
- Also, I keep the front end up to date on coupons, and make sure the food areas are clean with no expired food
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Folded and arranged garments in attractive displays
- Maintained cleanliness and presentation of the stock room and production floor
- Organized store merchandise racks by size, style and color to promote a visually appealing environment
- Set up and explain new membership contracts
- Politely assisted customers in person and via telephone
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Provided ongoing guest service, including giving fashion advice
- Routinely answered customer questions regarding merchandise and pricing
- Participated in physical inventory counts every year
- Helped drive sales goals and achieve monthly quotas.
Cashier
Harris Teeter
10.2015 - 02.2017
- Trained new cashiers on procedures, customer service and sales techniques
- Greeted customers promptly
- Assisted customers in the store to find items they needed
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Carrboro High School
Carrboro, NC06.2014
Skills
- Exceptional communication skills
- Cashier
- Multi-line phone talent
- Credit card processing
- Quick learner
- Training development aptitude
- People-oriented/ Goal-oriented
- Computer/data entry
- Microsoft Word knowledge
- EPIC
- Complaint Handling
- Medical Terminology
Timeline
Guest Services/ Medical Office Assistant
UNC Health Care System
08.2021 - 06.2023
Hostess/ Server
The Cedars of Chapel Hill
08.2018 - Current
Cashier and Customer Service
Stein Mart
02.2017 - 08.2018
Cashier
Harris Teeter
10.2015 - 02.2017
High School Diploma -
Carrboro High School