Michaela Rivera
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Emler Swim School, enhancing productivity and customer satisfaction through innovative process improvements and effective team management. Excelled in operations management and team leadership, fostering strong client relationships and driving service quality. Skilled in cross-functional team management and employee development, consistently achieving and surpassing goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager All Star Swim Academy
Emler Swim School
Henderson, NV
03.2014 - Current
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Used excellent verbal skills to engage customers and staff in conversation, and effectively determine needs and requirements.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight, and mentoring to newly acquired brands.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Managed day-to-day operations, including staff scheduling, and supervision.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UTSkills
- Customer relations
- Sales
- Team building
- Cross-functional team management
- Policy/program development
- Employee development
- Customer retention
- Service quality improvement
- Leadership
- Risk mitigation
- Team oversight
- Schedule management
- Time and resource optimization
- Team leadership
- Change implementation
- Operations management
Certification
- Certified Pool Operator
Timeline
General Manager All Star Swim Academy
Emler Swim School
03.2014 - Current
Some College (No Degree) - Business Management
Western Governors University
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