Michael A. Rodriguez
Miami,Florida
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Front Desk and Rover
Courvoisier Courts Condominium
Brickell Key, Florida
04.2023 - Current
- Provided exemplary customer service at the front desk, managing inquiries and ensuring a positive experience for residents and guests
- Utilized strong verbal and written communication skills to address resident concerns and collaborate with the property management team
- Demonstrated adaptability by efficiently managing front desk operations and rover duties, contributing to a secure and welcoming environment
- Leveraged technical expertise to troubleshoot and address resident issues, showcasing a commitment to service excellence.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
MDCC
11.2023
High School Diploma -
South Miami High School
06.2020
Skills
- Customer Service: Proven track record of delivering outstanding customer service and fostering positive interactions
- Communication: Excellent verbal and written communication skills for effective collaboration with residents and team members
- Technical Proficiency: Strong computer skills, including troubleshooting and utilizing keycard access systems
- Creative Skills: Proficient in illustration and design, showcasing a well-rounded skill set
- Adaptability: Quick learner with a flexible approach to new technologies and responsibilities
- Teamwork: Collaborative mindset, contributing to a positive work environment
- Honest and Dependable
- Reliable and Responsible
- Cooperative Attitude
- Data Entry
- Punctuality
Languages
English
Professional
Spanish
Limited
Accomplishments
Assisted with the creation process, ideas, and upkeep of the association webpage design.
Professional Development
Freelanced with a start-up business development firm building a platform for marketing rebranding.
References
References available upon request.
Timeline
Front Desk and Rover
Courvoisier Courts Condominium
04.2023 - Current
MDCC
High School Diploma -
South Miami High School
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