Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Ruvolo

Michaela Ruvolo

WASHINGTON,Michigan

Summary

I’ve always been passionate about making people feel comfortable and confident. While I explored various roles to fulfill this goal, I realized I wanted deeper, more meaningful connections with customers. My long-standing interest in skincare led me to discover esthetics as a career, and I was inspired by how estheticians empower others through self-care and trust. Motivated by this, I saved up to attend esthetics school and pursue a career where I can combine my passion for wellness with personalized client care.

Overview

3
3
years of professional experience

Work History

Barista

Green Cup Cafe
10.2023 - 10.2024
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Team Member

Crooked Creek Dairy Farm
11.2022 - 10.2023


  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • scooped ice cream and made sure everything was properly sanitized.
  • restocked store neatly.
  • cash handling skills and customer service skills
  • retail skills and upselling

Hostess/Busser

Bologna Via Cucina
12.2021 - 11.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Blue Water Middle College
1620 Wadhams Rd, Smiths Creek, MI 48074
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • Espresso machine operation
  • Safe food handling practices
  • POS systems
  • Hospitality service expertise
  • Professional demeanor
  • Up-selling
  • Sales expertise

Timeline

Barista

Green Cup Cafe
10.2023 - 10.2024

Team Member

Crooked Creek Dairy Farm
11.2022 - 10.2023

Hostess/Busser

Bologna Via Cucina
12.2021 - 11.2022

High School Diploma -

Blue Water Middle College

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