Dynamic and results-oriented leader with a strong background in team supervision and safety compliance. Skilled in training new staff and enhancing operational efficiency, contributing to improved safety protocols and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Trainer
Chick Fill A
Boone
02.2025 - 01.2026
Trained new staff on front of house operations and customer service standards.
Collaborated with management to assess training needs and enhance program effectiveness.
Trained new staff on food safety and hygiene standards.
Assisted in creating training materials for back of house operations to streamline onboarding.
Supported team members during peak hours to maintain service quality and operational flow.
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Wake Forest
07.2023 - 08.2024
Led lifeguard team during shifts, ensuring adherence to safety protocols and enhancing overall safety.
Facilitated training sessions on emergency response and aquatic safety techniques, improving team readiness for emergencies.
Oversaw daily swim lessons, enforcing safety protocols and fostering a safe learning environment.
Coordinated scheduling for swim classes, optimizing instructor availability and student needs.
Team Member
Chick-fil-A
Wake Forest
10.2021 - 08.2023
Provided exceptional customer service during busy meal periods.
Followed health and safety guidelines to ensure food safety standards were met.
Maintained cleanliness and organization of dining area for guests.
Education
Bachelor of Science - Veterinary Science
UNC Wilmington
Wilmington
06-2028
Bachelor of Science - Cellular And Molecular Biology
Appalachain State Univeristy
Boone
05-2026
High School Diploma -
Wake Forest High School
Wake Forest
06-2024
Skills
Training methodologies
Curriculum development
New hire training
Effective communication
Communication strategies
Creative problem solving
Team building
Customer service
Health and safety
Languages
Russian
Professional
Timeline
Trainer
Chick Fill A
02.2025 - 01.2026
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
07.2023 - 08.2024
Team Member
Chick-fil-A
10.2021 - 08.2023
Bachelor of Science - Veterinary Science
UNC Wilmington
Bachelor of Science - Cellular And Molecular Biology