Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michaela Shalva

Summary

Dynamic and results-oriented leader with a strong background in team supervision and safety compliance. Skilled in training new staff and enhancing operational efficiency, contributing to improved safety protocols and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Trainer

Chick Fill A
Boone
02.2025 - 01.2026
  • Trained new staff on front of house operations and customer service standards.
  • Collaborated with management to assess training needs and enhance program effectiveness.
  • Trained new staff on food safety and hygiene standards.
  • Assisted in creating training materials for back of house operations to streamline onboarding.
  • Supported team members during peak hours to maintain service quality and operational flow.

Deck Supervisor

Goldfish Swim School & Goldfish Swim School Franchising
Wake Forest
07.2023 - 08.2024
  • Led lifeguard team during shifts, ensuring adherence to safety protocols and enhancing overall safety.
  • Facilitated training sessions on emergency response and aquatic safety techniques, improving team readiness for emergencies.
  • Oversaw daily swim lessons, enforcing safety protocols and fostering a safe learning environment.
  • Coordinated scheduling for swim classes, optimizing instructor availability and student needs.

Team Member

Chick-fil-A
Wake Forest
10.2021 - 08.2023
  • Provided exceptional customer service during busy meal periods.
  • Followed health and safety guidelines to ensure food safety standards were met.
  • Maintained cleanliness and organization of dining area for guests.

Education

Bachelor of Science - Veterinary Science

UNC Wilmington
Wilmington
06-2028

Bachelor of Science - Cellular And Molecular Biology

Appalachain State Univeristy
Boone
05-2026

High School Diploma -

Wake Forest High School
Wake Forest
06-2024

Skills

  • Training methodologies
  • Curriculum development
  • New hire training
  • Effective communication
  • Communication strategies
  • Creative problem solving
  • Team building
  • Customer service
  • Health and safety

Languages

Russian
Professional

Timeline

Trainer

Chick Fill A
02.2025 - 01.2026

Deck Supervisor

Goldfish Swim School & Goldfish Swim School Franchising
07.2023 - 08.2024

Team Member

Chick-fil-A
10.2021 - 08.2023

Bachelor of Science - Veterinary Science

UNC Wilmington

Bachelor of Science - Cellular And Molecular Biology

Appalachain State Univeristy

High School Diploma -

Wake Forest High School
Michaela Shalva