Shane Green
Bronx,NY
Summary
Mature and hardworking professional experienced in leadership, organizational and managerial roles. Enhanced team productivity and operational efficiency through effective mentorship, problem-solving, and a strong focus on employee development. Committed to delivering exceptional customer service in fast-paced environments while maintaining high standards of cleanliness and safety.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Trainer
Shake Shack
Bronx, NY
10.2024 - Current
- Trained new team members on company policies and operational procedures, ensuring adherence and consistency.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted training sessions for new staff on operational procedures and customer service to enhance service quality.
- Coached team members on-the-job to improve productivity and efficiency in service delivery.
- Delivered fast, friendly customer service in a high-volume environment, ensuring a positive guest experience.
- Collaborated with team members to ensure smooth operations and timely service delivery.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and food safety compliance, supporting a safe and efficient workspace.
- Followed safety and health regulations while handling food products.
- Resolved customer inquiries and complaints with professionalism and courtesy.
In person paid experience
Summer Youth Employment, Bronx - Syep
07.2023 - 08.2023
- Organized career exploration events to assist students in understanding various career paths.
- Performed daily tasks efficiently to maintain operational flow.
- Conducted daily tasks with attention to detail and speed.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Online summer working program
Summer Youth Employment, Virtual - Syep
Bronx
07.2022 - 08.2022
- Engaged in learning experiences to strengthen social, civic, and leadership skills.
- Engaged in learning experiences that strengthened social, civic, and leadership skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Engaged in various career exploration activities to discover potential career paths.
Education
Academy for Scholarship and Entrepreneurship - High School
Academy For Scholarship And Entrepreneurship
The Bronx, NY 09.2022 - 06.2026
Skills
- New hire training
- Training methodologies
- Communication
- Customer service
- Team collaboration
- Leadership
- Problem-solving
- Conflict Resolution
- Project management
- Time management
- Adaptability
- Creative problem solving
- Training resources
- Data analysis
- Teamwork
- Leadership development
- Communication skills
- Problem resolution
Hobbies and Interests
- Internships
- Football
- Swimming
- Academic honor roll
- Microsoft & Excel certification
- Business certification
Timeline
Trainer
Shake Shack
10.2024 - Current
In person paid experience
Summer Youth Employment, Bronx - Syep
07.2023 - 08.2023
Academy for Scholarship and Entrepreneurship - High School
Academy For Scholarship And Entrepreneurship
09.2022 - 06.2026
Online summer working program
Summer Youth Employment, Virtual - Syep
07.2022 - 08.2022