Michaela Shalva
Boone,NC
Summary
Proactive crew trainer with experience in mentoring and team collaboration. Known for implementing feedback systems and optimizing operational processes, contributing to improved customer engagement and safety protocols.
Dynamic leader with a proven track record in training new team members and optimizing daily operations. Known for strong critical thinking and active listening skills, ready to contribute to enhanced customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Crew Trainer
Chick-fil-A
Boone, NC
01.2025 - 01.2026
- Trained new crew members on customer service protocols and food safety standards.
- Assisted in maintaining a clean and organized work environment to enhance operational efficiency.
- Demonstrated effective communication skills to resolve team conflicts and improve collaboration.
- Monitored inventory levels and assisted in product restocking procedures during peak hours.
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Wake Forest, NC
09.2023 - 08.2024
- Supervised daily swim lesson operations ensuring safety and adherence to protocols.
- Trained and mentored new instructors on effective teaching techniques and customer engagement.
- Coordinated schedules for swim classes, optimizing instructor availability and facility usage.
- Implemented feedback systems to assess student progress, enhancing overall learning outcomes.
- Monitored pool conditions, addressing issues promptly to ensure compliance with health regulations.
Education
Bachelor of Science - Molecular Biology
Appalachian State University
Boone, NC06-2028
High School Diploma -
Wake Forest High School
Wake Forest 05-2024
Skills
- Animal welfare
- Cash handling
- Dog walking
- Customer service
- Active listening
- Critical thinking
Languages
Russian
Native or Bilingual
Timeline
Crew Trainer
Chick-fil-A
01.2025 - 01.2026
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
09.2023 - 08.2024
Bachelor of Science - Molecular Biology
Appalachian State University
High School Diploma -
Wake Forest High School