Michaela Shelton
Upper Marlboro,United States
Summary
Eager student always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
Cashier
McDonald's Restaurant
Capitol Heights, MD
06.2025 - 08.2025
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Cashier
Lowes Home Improvment
Upper Marlboro, MD
06.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Six Flags
Upper Marlboro, MD
03.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Business Management
Towson University
Baltimore, MDDiploma -
Fairmont Heights High School
Capitol Heights, MD06.2024
Skills
- Good Decision Making
- Problem Solving
- Relationship Building
- Verbal and Written Communication
- Creative Thinking
- Dependable and Responsible
- Critical Thinking
- Time Management
- Microsoft Word
- Computer Use
Timeline
Cashier
McDonald's Restaurant
06.2025 - 08.2025
Cashier
Lowes Home Improvment
06.2024 - 08.2024
Customer Service Cashier
Six Flags
03.2023 - 02.2024
Business Management
Towson University
Diploma -
Fairmont Heights High School