Michaela Smith
Nyssa,OR
Summary
Reliable and dedicated Bartender offering 5-year background preparing and serving alcoholic drinks. Supervisor overseeing front of house operations. Remains calm and collected, thriving in fast-paced environments. Friendly, open and committed to building customer base by providing genuine hospitality.
Overview
9
9
years of professional experience
Work History
Bartender Supervisor
WINGERS Roadhouse Grill
Ontario, OR
10.2016 - Current
- Interacted with guests creating amazing experiences and positive guest interactions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Hostess
TGI Fridays
03.2015 - 10.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Sales Associate
Kohls Department Store
11.2015 - 02.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Science - Health Sciences
College of Western Idaho
Nampa, ID05.2022
Skills
- Basic Accounting
- Anticipating Guest Needs
- Outstanding Customer Service
- Suggestive Selling
- Staff Management
References
References available upon request.
Timeline
Bartender Supervisor
WINGERS Roadhouse Grill
10.2016 - Current
Sales Associate
Kohls Department Store
11.2015 - 02.2016
Hostess
TGI Fridays
03.2015 - 10.2016
Associate of Science - Health Sciences
College of Western Idaho
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