Summary
Overview
Work History
Education
Skills
Timeline
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Michaela VanPelt

Wimberley,TX

Summary

Energetic, personable, organized and hardworking waitress with 10+ years of exceptional customer service experience. Strong communication skills, able to handle multiple tasks at once and skilled in fast pace work environments.

Overview

17
17
years of professional experience

Work History

Resort Staff

The Yurtopian
02.2024 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Waitress

Janet's Cafe
10.2013 - 03.2021
  • Served breakfast and lunch to 100+ customers per shift
  • Provided optimal customer experience by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills
  • Memorized over 60 menu items and rotating specials in order to give customized recommendations to guests
  • Swiftly and successfully resolved conflict in customer satisfaction
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Maintained up-to-date cleanliness and sanitation to ensure both employee safety and customer satisfaction
  • Able to manage multiple projects of varied sizes at one time
  • Knowledgeable in multiple POS systems, entering 200+ orders per busy shift with zero errors
  • Ability to execute orders from ideation to completion
  • Accurately processed customer transactions and maintained the cash drawer
  • Trusted with the responsibility of opening and closing the restaurant each shift
  • Ability to answer phone calls, take to go orders and take payments over the phone while managing dine in customers
  • Embraced teamwork with a positive mindset
  • Controlled inventory of 300+ items

Waitress

Descanso Junction
05.2008 - 10.2013
  • Worked busy nights and mornings, maintaining a 12+ table section
  • Served guests efficiently, handling busy times with ease, professionalism, and smiles
  • Thorough knowledge and ability to remember menu offerings, specials and beer and wine lists
  • Ability to keep restaurant clean and organized at all times to ensure customer and employee safety
  • Handled food with sanitation and safety in mind
  • Greeted customers with a happy, energetic attitude always

Education

Paul Mitchell The School - Cosmetology

Paul Mitchell The School
El Cajon, CA
03.2021

Mountain Empire Highschool
Pine Valley
06.2012

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Memory retention
  • Complex Problem-Solving
  • Accurate money handling
  • Menu and Price Memorization
  • Allergy awareness
  • Beverage Preparation
  • Order Management
  • Point of Sale (POS) system operations
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Adaptable and Flexible
  • Excellent Communication
  • Attention to Detail

Timeline

Resort Staff

The Yurtopian
02.2024 - Current

Waitress

Janet's Cafe
10.2013 - 03.2021

Waitress

Descanso Junction
05.2008 - 10.2013

Paul Mitchell The School - Cosmetology

Paul Mitchell The School

Mountain Empire Highschool

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Michaela VanPelt