Michael A Varela Renon

» Demonstrated proficiency in developing comprehensive migration strategies for transitioning from Google Workspace to Microsoft 365, ensuring minimal disruption and data integrity.

» In-depth knowledge of Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, and related collaboration tools, to facilitate successful deployments and migrations using tools such as BitTitan, Quest on Demand, Exchange Online Migration Manager and SharePoint Online Migration Manager.

» Experience in managing hybrid environments during the migration process, ensuring a smooth coexistence between Google Workspace and Microsoft 365 to accommodate phased migrations.

» Skilled in deploying and configuring Microsoft 365 applications and services, including user provisioning, security policies, and integration with on-premises systems, to enhance organizational efficiency.

» Strong diagnostic and troubleshooting skills to identify and resolve technical issues during migration and deployment processes, ensuring a seamless transition for end-users.

» Proven ability to lead cross-functional teams, manage project timelines, and coordinate with stakeholders to ensure successful migration and deployment projects within specified timelines and budgets.

» Proficient in creating detailed project documentation, status reports, and post-migration assessments to provide transparent communication and support continuous improvement efforts.

» Designed and executed comprehensive strategic plans for Microsoft 365 deployments and migrations that aligned with clients' objectives and timelines.

» Leveraged Microsoft Entra Connect (formerly Azure AD Connect) for identity synchronization, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access to enhance security and user experience.

» Managed hybrid deployments, seamlessly integrating on-premises Exchange Server with the Exchange Online environments, ensuring minimal disruptions and efficient coexistence.

» Engage with clients to conduct environment analysis to plan and execute cloud migration from beginning to end.

» Conducted in-depth data migrations, including Exchange Online to Exchange Online, OneDrive to OneDrive, File Share to SharePoint Online or OneDrive, On-Pren SharePoint Servers to SharePoint Online, and Microsoft Teams chats, from Google Workspace: Gmail to Exchange Online and GDrive to OneDrive utilizing migration tools such as BitTitan MigrationWiz, Quest On Demand, Sharegate, SharePoint Migration Tool and Exchange Online Migration to migrate from different On-Prem Exchange Server versions to EXO on Hybrid Configuration with minimal user disruption.

» Regularly provide migration progress updates and reports to clients, ensuring transparency and client satisfaction.

» Efficiently managed and resolved migration-related incidents and service requests using ticketing systems, ensuring timely issue resolution.

» Configured and managed SharePoint Online, including site collections, libraries, permissions, and OneDrive for Business accounts, optimizing collaboration and document management.

» Implemented security and compliance features, including DLP, information protection, and eDiscovery, to safeguard sensitive data.

» Utilized PowerShell scripting to automate repetitive tasks, streamline troubleshooting processes, and enhance administrative efficiency.

» Demonstrated proficiency in server virtualization technologies like Hyper-V and VMware.

» Collaborated with M365 clients to assess their modern workplace needs and define strategic objectives.

» Demonstrated proficiency in various Microsoft products, including Windows Server, Active Directory, Exchange Server, SharePoint, Microsoft 365, Azure, and related technologies.

» Expertise in configuring and managing identity and access solutions, including Azure Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).

» In-depth knowledge of Exchange Online and its integration with on-premises Exchange, including hybrid deployment scenarios.

» Experience in executing data migrations, including email, files, documents, and other content, while maintaining data quality and ensuring security.

» Expert with migration tools and utilities, both Microsoft's built-in tools (e.g., Exchange Online Migration, SharePoint Migration Tool) and third-party solutions like BitTitan MigrationWiz, Sharegate and Quest on Demand.

» Familiarity with Exchange security features, including data loss prevention (DLP), anti-spam measures, and compliance settings.

» Understanding of email security best practices, including Secure Email Gateways (SEG), encryption, and compliance features.

» Knowledge of Microsoft Exchange Server, including administration, mailbox management, and email routing.

» Understanding of Exchange security best practices, including encryption, certificates, and authentication protocols.

» Ability to develop and implement change management strategies and user adoption initiatives to ensure successful technology adoption.

» Spearheaded the design and implementation of Microsoft 365 solutions for a diverse client base, ranging from small businesses to large enterprises.

» Conducted comprehensive environment assessments to identify client needs and create tailored M365 deployment strategies.

» Implemented complex identity and access management solutions, leveraging Azure AD, SSO, MFA, and Conditional Access, to enhance security and user experience.

» Designed and maintained hybrid deployments, seamlessly integrating on-premises and cloud environments for optimal collaboration and data management.

» Orchestrated successful migrations from on-premises systems to the cloud, including Exchange Online, SharePoint, OneDrive, and Teams, minimizing downtime and ensuring data integrity.

» Proficiency in using a wide range of migration tools, including Microsoft's embedded migration tools from the Exchange Online Admin and SharePoint Online Admin.

» Demonstrated experience with third-party migration solutions, such as BitTitan MigrationWiz, Quest on Demand, and Sharegate, for seamless data migration.

» Expertise in data mapping, pre-migration planning, and readiness assessments to minimize disruptions during migrations.

» Utilized advanced PowerShell scripting skills for automating complex administrative tasks, managing Microsoft 365 configurations, and troubleshooting issues.

» Ability to develop and implement change management strategies and user adoption initiatives to drive successful technology adoption within organizations.

» Demonstrated advanced product knowledge and problem-solving abilities to efficiently resolve technical escalations, aiming for swift issue resolution.

» Showcased expertise in an array of Microsoft technologies, encompassing Windows Server, Azure, Active Directory, Exchange, SharePoint, and various additional solutions.

» Served as the subject matter expert in Microsoft Exchange Server, proficient in versions 2010, 2013, 2016, 2019 and Exchange Online.

» Diagnosed and resolved complex technical issues, conducting root cause analysis and providing effective solutions.

» Proficiently configured and troubleshooted email routing, mail flow, message tracking, and connectors within Exchange environments.

» Utilized advanced troubleshooting tools and software, such as Wireshark, Fiddler, and debuggers, to address complex issues.

» Optimized the performance of Microsoft systems and applications, diagnosing and resolving performance bottlenecks.

» Applied knowledge of network configurations, security protocols, and firewall settings to address issues related to connectivity and security.

» Efficiently managed and prioritized technical incidents and service requests using ticketing systems.

» Maintained detailed documentation of issues, resolutions, and best practices, providing clear and comprehensive technical reports.

» Delivered personalized, white-glove technical support and assistance to Microsoft 365 customers, Microsoft partners, and business and enterprise clients.

» Demonstrated advanced product knowledge and problem-solving abilities to solve customer issues efficiently, aiming for first-call resolution.

» Addressed and resolved a wide range of technical problems related to Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and more.

» Experience in assisting with Office 365 migrations, including email and data migration, and ensuring minimal user disruption during the transition.

» Assisted in troubleshooting Active Directory synchronization issues with Azure AD, including password synchronization, user matching, and identity issues.

» Troubleshooted Exchange Online configurations, email routing, mailbox management, and spam filtering.

» Provided issue resolution for SharePoint Online and OneDrive, including file and document management, collaboration, and access control.

» Ensured that every support interaction was conducted with a high degree of professionalism, courtesy, and a positive attitude.

» Leveraged the full suite of Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure, to craft holistic solutions.

» Conducted in-depth assessments of client environments, identifying opportunities for optimization, cost savings, and enhanced security.

» Configured and managed identity and access solutions, including Azure Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) to enhance security.

» Implemented hybrid Exchange deployments, enabling coexistence with Office 365 and ensuring seamless mailbox migrations.

» Collaborated with clients to develop migration project plans, timelines, and communication strategies.

» Successfully executed Office 365 migrations, including Exchange Online, SharePoint, Teams, and OneDrive, executing seamless transitions while maintaining data quality and user experience

» Implemented advanced security measures, including conditional access policies, data loss prevention (DLP), and threat protection.

» Demonstrated knowledge on virtualization platforms such as Hyper-V and VMware for server virtualization.

» Provided in-depth analysis by troubleshooting complex issues that arise during the migration phase to keep expected timeframes and satisfaction.

» Provided PowerShell scripts to automate processes in large scale production environments.

» Provided first-level technical assistance to business, enterprise customers, and Microsoft partners, demonstrating advanced product knowledge.

» Addressed and resolved technical problems related to Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and related applications.

» Troubleshot issues related to Active Directory synchronization with Azure AD, including password synchronization and user matching.

» Resolved complex support requests and internal escalation issues related to hybrid coexistence scenarios between On-Prem Exchange and Exchange Online, covering mail flow and calendaring.

» Addressed and solved technical problems related to Microsoft Exchange Server, including various versions.

» Executed and troubleshooted On-Prem Exchange migrations to Exchange Online, including Hybrid, Stage, Cut-over, and IMAP migrations and more.

» Proficiency in managing and troubleshooting email-related issues in Exchange Online, including mailbox administration, email routing, and spam filtering.

» Maintained a high level of professionalism, patience, and courtesy in interactions with customers, ensuring customer satisfaction.

» Demonstrated advanced product knowledge and problem-solving abilities to efficiently resolve customer issues, aiming for first-call resolution.

» Documented issues, resolutions, and best practices while providing clear and detailed technical reports.

» Assisted customers in making informed decisions about U-Verse services, including TV, internet, and phone packages.

» Demonstrated strong sales skills by upselling and cross-selling U-Verse services and products, exceeding sales targets consistently.

» Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

» Managed and maintained customer accounts, including billing inquiries, changes, and upgrades.

» Assisted in troubleshooting technical issues related to U-Verse services, ensuring a prompt resolution.

» Conducted outbound sales calls to generate leads and reach out to potential customers.

» Collaborated with a team to achieve collective sales goals and improve customer service processes.

» Maintained clear and detailed records of customer interactions and sales activities.

» Stayed up-to-date with U-Verse product knowledge and promotions to provide accurate information to customers.

» Consistently met or exceeded sales quotas and customer service performance metrics.