Michael A. Walters
Waterford St Cathrine
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History in managing large amounts of inbound calls and sustaining satisfactory relationships with customers. With outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
T Mobile Sales Agent
Centerfield
Kingston
11.2022 - 01.2024
- Developed relationships with customers by providing excellent customer service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Sales Agent
Innovative Vision
Kingston
12.2021 - 10.2022
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Processed payment transactions accurately and efficiently.
Customer Service Representative
Advantage Communication
Kingston
09.2020 - 10.2021
- Worked on multiple accounts where I provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Waterford High School
01.2019
Skills
- Customer Service
- Verbal Communication
- Problem Resolution
- Relationship Building
- Friendly, Positive Attitude
- Teamwork and Collaboration
Certification
(CSEC) Electronic Document Preparation & Management (EDPM) ( Grade 3) Social Studies (Grade 3) English A (Grade 3) City and guilds Mathematics (Stage2 Pass) Physical Education( Grade 2) Information Technology (Grade 2)
Timeline
T Mobile Sales Agent
Centerfield
11.2022 - 01.2024
Sales Agent
Innovative Vision
12.2021 - 10.2022
Customer Service Representative
Advantage Communication
09.2020 - 10.2021
High School Diploma -
Waterford High School
(CSEC) Electronic Document Preparation & Management (EDPM) ( Grade 3) Social Studies (Grade 3) English A (Grade 3) City and guilds Mathematics (Stage2 Pass) Physical Education( Grade 2) Information Technology (Grade 2)
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