KIMOYA WHITELOCK
WEST PALM BEACH,FLORIDA
Summary
Dedicated professional with a goal to actively contribute skills, knowledge, and dedication to reputable organizations. Driven to make a meaningful impact on organizational goals and continuously enhance professional experience and expertise through active engagement and collaboration. Embracing new challenges, cultivating valuable relationships, and leveraging opportunities for personal and professional growth are top priorities while aligning aspirations with organization mission and values.
Overview
8
8
years of professional experience
Work History
Sales Representative/Team Lead
Centerfield
04.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Team Lead managing up to 12 team members from just hires to tenured.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Rep/Team Lead & Tech Support
Advanced Call Center Technology
02.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. This sometimes included up to but not limited to 30 calls per day.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist/Bookkeeper
Butty's Funeral Service
05.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. This would includes bereaved families in high-stressed situations, dealing with all types of emotions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 20-30 incoming calls, emails and messages per day
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Pump Attendant/Cashier
Braham's Texaco Service Station
01.2021 - 05.2021
- Maintained a clean and safe working environment that was up to fire safety code.
- Provided warm welcome and positive attitude even when there was a build up of customers and customers were getting impatient.
- Managed calls, up 30-40 vehicles per day and check out at least 20-30 customer per day.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Handled cash transactions efficiently, balancing register drawers at the end of each shift.
Receptionist
Rural Agricultural Development Authority (RADA)
08.2018 - 08.2018
- Streamlined front desk operations for increased efficiency by effectively managing over 30 phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Work Experience/Customer Service
National Youth Service Summer Program
08.2015 - 08.2015
- Placed in different organizations for the summer holidays to gain work experience.
- Customer service
- Call handling
- Technical Support
- Cash handling
- Dealing with 10-20 customers on any given day
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Supported customer service improvements with detailed feedback analysis.
Education
Certification in Food And Beverage -
Smart's Skills Training & Academic Centre
Jamaica 06.2020
Certification in Food And Beverage - Food And Beverage
Smart's Skills Training & Academic Center
Jamaica 06.2020
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
Jamaica 06.2020
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
Jamaica 06.2020
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
Jamaica 06.2020
High School Diploma -
Port Antonio High School
Jamaica 07.2017
High School Diploma -
Port Antonio High School
Jamaica 07.2017
Skills
- Communicating
- Writing
- Problem Solving
- Organizational
- Goal-Oriented
- Outgoing Personality
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Active Listening
References
- Mr. Dean Lammie, Teacher, Port Antonio High School, Justice of the Peace, Portland, 1876-357-5704
- Mr. Damion Cummings, Pastor, Church of God of Prophecy Johnson Mountain, St. Thomas, 1876-580-1006, 1876-470-3808
Hobbies and Interests
- Singing
- Reading
- Listening music
- Playing games
- Watching movies
Activities
- Choir
- Netball
- 4-H club
Timeline
Sales Representative/Team Lead
Centerfield
04.2023 - 10.2023
Customer Service Rep/Team Lead & Tech Support
Advanced Call Center Technology
02.2022 - 04.2023
Receptionist/Bookkeeper
Butty's Funeral Service
05.2021 - 02.2022
Pump Attendant/Cashier
Braham's Texaco Service Station
01.2021 - 05.2021
Receptionist
Rural Agricultural Development Authority (RADA)
08.2018 - 08.2018
Work Experience/Customer Service
National Youth Service Summer Program
08.2015 - 08.2015
High School Diploma -
Port Antonio High School
High School Diploma -
Port Antonio High School
Certification in Food And Beverage -
Smart's Skills Training & Academic Centre
Certification in Food And Beverage - Food And Beverage
Smart's Skills Training & Academic Center
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
Certification in Food And Beverage -
Smart's Skills Training & Academic Center
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