Michaela Weed
Spokane Valley,WA
Summary
Adept at fostering positive patient relationships and maintaining meticulous environments, I leveraged teamwork and complex problem-solving skills at Eastern State Hospital to enhance patient care and satisfaction. My role as a Supervising Medication Technician at Colonial Court Assisted Living underscored my commitment to exceptional customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Housekeeper
Self
08.2021 - Current
- Maintained a spotless environment for clients through diligent weekly housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for clients.
- Maximized efficiency of housekeeping operations through effective communication with team members and clients.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to client.
Psychiatric Security Attendant
Eastern State Hospital
07.2016 - 07.2021
- Assisted 10-15 patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Supervising Medication Technician
Colonial Court Assisted Living
05.2012 - 07.2016
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Provided high-level customer service, resolving issues promptly.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Barker High School
Spokane Valley, WA06.2008
Skills
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-solving
- Guest relations
- Motivated
- Reliability and punctuality
- Adaptability and resilience
Timeline
Housekeeper
Self
08.2021 - Current
Psychiatric Security Attendant
Eastern State Hospital
07.2016 - 07.2021
Supervising Medication Technician
Colonial Court Assisted Living
05.2012 - 07.2016
High School Diploma -
Barker High School
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