Michaela Weed
Spokane Valley,WA
Summary
Adept at fostering positive patient relationships and maintaining meticulous environments, I leveraged teamwork and complex problem-solving skills at Eastern State Hospital to enhance patient care and satisfaction. My role as a Supervising Medication Technician at Colonial Court Assisted Living underscored my commitment to exceptional customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Housekeeper
Self
Spokane, WA
08.2021 - Current
- Maintained a spotless environment for clients through diligent weekly housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for clients.
- Maximized efficiency of housekeeping operations through effective communication with team members and clients.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to client.
Psychiatric Security Attendant
Eastern State Hospital
Medical Lake, WA
07.2016 - 07.2021
- Assisted 10-15 patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Supervising Medication Technician
Colonial Court Assisted Living
Spokane Valley, WA
05.2012 - 07.2016
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Provided high-level customer service, resolving issues promptly.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Barker High School
Spokane Valley, WA06.2008
Skills
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-solving
- Guest relations
- Motivated
- Reliability and punctuality
- Adaptability and resilience
Timeline
Housekeeper
Self
08.2021 - Current
Psychiatric Security Attendant
Eastern State Hospital
07.2016 - 07.2021
Supervising Medication Technician
Colonial Court Assisted Living
05.2012 - 07.2016
High School Diploma -
Barker High School