Michael Achen
Sioux Falls,SD
Summary
Results-driven professional with extensive experience in customer service and time management. Strong multitasking skills enable effective handling of multiple responsibilities simultaneously. Quick learner with a robust work ethic, excelling in independent work environments. Seeking part-time opportunities to apply skills in enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician
Comfort Heroes
Sioux Falls , SD
11.2022 - 07.2023
- Diagnosed HVAC system issues and proposed effective solutions.
- Conducted routine maintenance checks on heating and cooling units to ensure optimal performance.
- Operated tools and equipment for installation of heating and cooling systems.
Chief of Operations / Maintenance Technician
The Appliance Doc
SIOUX FALLS, South Dakota
05.2022 - 11.2022
- Streamlined daily operations to optimize workflow efficiency.
- Monitored operations staff performance, delivering feedback and guidance as needed.
- Tracked operational expenses and resources to support budget management.
- Resolved customer complaints promptly, ensuring high customer satisfaction levels.
Aircraft Maintenance Technician
Air National Guard
Sioux Falls, South Dakota
12.2019 - 07.2022
- Conducted routine inspections on aircraft systems and components to ensure compliance with safety standards.
- Diagnosed mechanical issues utilizing specialized diagnostic tools and equipment.
- Executed scheduled maintenance tasks adhering to regulatory requirements.
- Documented all maintenance activities in accordance with industry regulations.
- Managed inventory of tools and parts to enhance workflow efficiency.
- Removed and replaced aircraft parts such as engines, pumps, and landing gear as necessary.
- Performed troubleshooting procedures to identify root causes of faults effectively.
- Recommended repair, replacement, or modification of aircraft equipment based on thorough inspections.
Service Manager
Dugan Sales & Service
Sioux Falls, South Dakota
07.2021 - 05.2022
- Managed daily service operations to enhance customer satisfaction.
- Trained new staff on company policies and procedures.
- Oversaw inventory management and restocking processes to maintain optimal supply levels.
- Coordinated service schedules to maximize team efficiency.
- Resolved customer complaints promptly and effectively, ensuring resolution satisfaction.
- Developed strong relationships with customers, vendors, and suppliers to support business objectives.
Sales Manager
J.H. & Son's Halberstadt's
SIOUX FALLS, South Dakota
09.2017 - 08.2020
- Managed inventory to guarantee product availability during peak sales periods.
- Fostered relationships with key clients to drive customer loyalty and retention.
- Maintained accurate sales data and customer interaction records in CRM system.
- Supervised daily operations of sales department, ensuring team productivity and efficiency.
- Conducted sales consultations to educate clients on products and services offered.
- Resolved customer complaints effectively to enhance overall service quality.
Sales Manager
Splash City
SIOUX FALLS, South Dakota
08.2014 - 04.2017
- Analyzed market trends to identify new product placement opportunities.
- Collaborated with marketing to design promotional campaigns for seasonal products.
- Managed inventory levels to ensure product availability during peak sales periods.
- Fostered relationships with key clients to enhance loyalty and retention.
- Maintained accurate sales data and customer records in CRM system.
- Oversaw daily operations of sales department, supervising staff members effectively.
- Conducted sales consultations to educate clients on products and services.
- Presented monthly reports on sales performance to management.
Education
Associate of Arts - Marketing
Southeast Technical Institute
Sioux Falls, SD05-2027
Associate of Arts - Digital Media
Southeast Technical Institute
Sioux Falls, SD05-2026
Skills
- Team collaboration
- Digital marketing strategies
- Customer service excellence
- Content development
- Project management
- Data analysis
- Graphic design skills
- Technical troubleshooting
- Mechanical proficiency
- Verbal and written communication
- Problem-solving abilities
- Troubleshooting and diagnostics expertise
- Tech-savviness
Accomplishments
- Flight Chief Award
- Honor Student
Certification
- EPA 608 universal
- Government Security Clearance
Affiliations
- Photographer
- Car Enthusiast
- Blended Family with 6 kids, Full time Father and plenty of sports activities .
References
References available upon request.
Timeline
Technician
Comfort Heroes
11.2022 - 07.2023
Chief of Operations / Maintenance Technician
The Appliance Doc
05.2022 - 11.2022
Service Manager
Dugan Sales & Service
07.2021 - 05.2022
Aircraft Maintenance Technician
Air National Guard
12.2019 - 07.2022
Sales Manager
J.H. & Son's Halberstadt's
09.2017 - 08.2020
Sales Manager
Splash City
08.2014 - 04.2017
Associate of Arts - Marketing
Southeast Technical Institute
Associate of Arts - Digital Media
Southeast Technical Institute
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