Summary
Overview
Work History
Education
Skills
Timeline
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Michaelah Brown

Charlotte,NC

Summary

Dynamic professional with a strong background in customer service and intelligence analysis from the US Army. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and merchandise restocking, demonstrating reliability and attention to detail in fast-paced environments. Committed to achieving organizational goals and fostering positive customer experiences.

Overview

7
7
years of professional experience

Work History

Human Intelligence Collector

US Army
03.2023 - 01.2025
  • Supported mission objectives by leveraging cultural awareness and language capabilities.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.

Cashier

Specs Liquor And Bar Supply
09.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Overnight Stocker and Receiver

Ross Dress for Less
05.2019 - 02.2021
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.


Customer Service Associate

Ross Dress for Less
07.2018 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier Team Lead

Ross Dress for Less
07.2018 - 04.2019
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Processed both cash and card purchases and returns.

Education

Defense Language Institute
Monterey, CA
01-2025

Skills

  • Customer assistance
  • Reliability and punctuality
  • Written and verbal communication
  • Attention to detail
  • Work ethic and integrity
  • Customer service
  • Merchandise restocking

Timeline

Human Intelligence Collector

US Army
03.2023 - 01.2025

Cashier

Specs Liquor And Bar Supply
09.2021 - 04.2022

Overnight Stocker and Receiver

Ross Dress for Less
05.2019 - 02.2021

Customer Service Associate

Ross Dress for Less
07.2018 - 08.2019

Cashier Team Lead

Ross Dress for Less
07.2018 - 04.2019

Defense Language Institute

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Michaelah Brown