Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Michael Alvin Thompson

Michael Alvin Thompson

Denton ,NC

Summary

Dedicated Field Engineer successful at fostering and developing client relationships. Knowledgeable in managing customer expectations, troubleshooting and failure diagnosis, creating innovative ways to reduce cost and be more efficient. For the past 12 years I have specialized in ophthalmic diagnostic equipment troubleshooting, repair, installations, annual maintenance performed in supporting sales efforts as part of business development team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Field Engineer

Carl Zeiss Meditec
10.2011 - Current
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and guidelines.
  • Complete work assignments as directed from management and work schedules as dispatched from Call Center.
  • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
  • Complete and submit a weekly expense report according to policies and procedures.
  • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
  • Interface with customers in a professional, pleasant and calm demeanor.
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
  • Maintains company-issued test equipment and support tools, including spare parts.
  • Installs and provides equipment maintenance at trade shows.

Mainteance Middle Manager

United States Marine Corps, Al Asad
08.2005 - 03.2006
  • Supervised 10 Marines ensuring their protection, training, and awareness of all missions at hand or in the future
  • Safety Manager, responsible for safety procedures and training
  • Set the example of professionalism and accountability daily with enthusiasm, skill, and will power.

Bulk Fuel Specialists New River Air
01.2002 - 01.2006
  • Supervised groups of up to 7 to ensure their daily training needs were met
  • Performed adminstrative duties to include scheduling of shifts and training, preparation of reports, performance evaluations and First Aid Knowledge
  • Trained new personnel and updated training records as required.

Education

Associate In Electronics Engineering Technology - Engineering Technology

ITT Technical Institute
10946 David Taylor Dr Charlotte, NC
05.2011

High School Graduate - High School Diploma

Harrison High School
Kennesaw, GA
08.1997 - 05.2001

Skills

  • Honorable discharge, United States Marine Corp
  • Four years experience in residential construction
  • Four years experience in refueling aircraft
  • One-year experience in building custom windows for residential homes
  • One-year experience in warranty work, replacing glass and such for homeowners
  • Two-year experience in custom cabs, building, and assembling elevators
  • Twelve-years experience as field service engineer
  • Trained products: 532s Laser, Trion Laser, IOL700, IOL500, Cirrus5000, Cirrus6000, Clarus500(fundus camera), Clarus700(fundus camera), HFA3, Atlas9000, CirrusPhoto600, CirrusPhoto800
  • STRENGTHS:
  • Quick and eager to learn new concepts Work well under stress, proven in Iraq
  • Pride in quality performance, accomplishments, and am a reliable professional
  • Possess patience, care, and a genuine desire to accomplish the given task
  • Positive and enthusiastic, able to communicate with management at all levels
  • High motivational level, excellence of leadership technique, and professional attention
  • To detail supplemented by the ability to influence and stimulate others
  • A dedicated professional with initiative, drive and the desire to excel with the
  • Ability to
  • Give 100% and inspire subordinates and associates to the same level of performance

Timeline

Field Engineer

Carl Zeiss Meditec
10.2011 - Current

Mainteance Middle Manager

United States Marine Corps, Al Asad
08.2005 - 03.2006

Bulk Fuel Specialists New River Air
01.2002 - 01.2006

Associate In Electronics Engineering Technology - Engineering Technology

ITT Technical Institute

school graduate - undefined

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Michael Alvin Thompson