Michaela "Mikki" Sharpe
Hesperia,CA
Summary
Accounts receivable specialist with expertise in generating precise invoices and reconciling customer payments. Proven track record in resolving billing discrepancies and monitoring cash flow, leading to improved financial accuracy and enhanced customer satisfaction.
Overview
40
40
years of professional experience
Work History
Accounts Receivable Specialist
Robar
Hesperia, CA
01.2024 - 01.2026
- Generated accurate invoices based on customer contracts and sales orders.
- Posted and reconciled customer payments, including checks and credit card transactions.
- Investigated billing discrepancies, implementing solutions to resolve issues.
- Monitored unapplied cash balances to identify potential write-offs and bad debts.
- Downloaded payment data from third-party POS systems for payment batch creation.
Weighmaster
AgCon (a division of RoBar)
Oro Grande, CA
01.2023 - 01.2024
- Accurately weighed commercial vehicles and bulk materials, generating certified weight tickets.
- Issued certified weight tickets to ensure compliance with state and federal regulations.
- Inspected loads to classify materials, verifying account statuses and maintaining transaction logs.
- Processed payments, managed cash drawers, and generated invoices for accounting departments.
- Directed traffic at scale house, coordinating effectively with truck drivers and dispatch personnel.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Maintained clean, organized work area to promote optimal operational performance.
Customer Service Representative
Cemex
Ontario, CA
01.2022 - 01.2023
- Conversing with customers daily to understand their needs and project progress. This will include negotiating delivery times/orders to maximize schedule efficiency.
- Effectively communicate between departments and with our customers to continue the development of a customer centric environment.
- Takes initiative to continually look for a better way of doing business with our customers.
- Ability to handle challenging phone conversations in order to find an optimal solution for both CEMEX and our customers.
- Manage and follow up on customer inquiries and commitments.
- Obtain the necessary internal and external information to fulfill customer needs.
- Responsible for coordinating with logistics staff and dispatching for customer inquiries.
- Detect customer needs in order to offer an optimal solution.
- Allocate the necessary resources to fulfill the customer needs.
Logistics Dispatcher
Cemex US (Insight Global)
Folsom, CA
01.2022 - 01.2023
- Ensured accurate and timely dispatch of products while managing inventory per established policies.
- Coordinated logistics planning and transport to execute dispatch activities based on system orders.
- Monitored inventory movements to guarantee product availability and meet requirements.
- Performed periodic inventory reconciliation and adjustments as authorized.
- Maximized truck utilization in a cost-effective manner.
- Collaborated with departments and business units to facilitate efficient product delivery and customer service.
Warehouse Manager
Goodfellow Corporation
Boulder City, NV
01.2021 - 01.2022
- Collaborated with purchasing department and inventory manager to ensure inventory accuracy.
- Conducted regular cycle counts to maintain up-to-date stock control systems.
- Oversaw product receiving, storage, distribution, and timely delivery of customer orders.
- Organized recruitment and training of staff, monitoring performance and conducting daily briefings.
- Managed day-to-day warehouse operations, implementing safety improvements and efficient stock management.
- Communicated effectively with departments and managers while maintaining composure under pressure.
Inventory Control Manager
Goodfellow Corporation
Rialto, CA
01.2018 - 01.2021
- Verified and ensured accuracy of parts department inventory to achieve 100% accuracy through weekly and sporadic cycle counts.
- Adjusted and reallocated inventory as necessary to maintain precision.
- Served as training liaison for NetSuite, guiding employees in system usage and warehouse protocols.
- Managed weekly and monthly stock orders to keep warehouse inventory aligned with systems.
- Invoiced customers for parts orders while assisting sales department with order verification.
- Processed returns to stock and generated credit memos for returned parts.
- Trained employees on Goodfellow protocols and NetSuite usage per corporate directives.
Office Manager
Goodfellow Corporation
Rialto, CA
01.2015 - 01.2018
- Processed invoices by matching with purchase orders, ensuring accurate payment from accounting.
- Prepared customer invoices for billing, maintaining adherence to company guidelines.
- Followed up on outstanding payments, minimizing customer aging issues.
- Provided backup coverage across office, assisting support staff as needed.
- Coordinated equipment rentals, verifying contracts, and setting transportation logistics.
- Managed monthly customer billing for rentals, ensuring timely and accurate charges.
- Utilized company equipment to organize delivery routes for parts pickup.
- Delivered orders and retrieved parts throughout Southern California efficiently.
Office Manager
Easter Seals Superior California
Sacramento, CA
01.2008 - 01.2015
- Managed intake and caseload tracking for over 500 pediatric clients.
- Coordinated scheduling for up to 60 therapists across various programs.
- Entered and maintained patient information in medical records database for all pediatric clients.
- Developed and updated tracking databases for scheduling and assignment purposes.
- Recorded, prepared, and distributed meeting minutes and newsletters.
Accounting Assistant
Mountains Community Hospital
Lake Arrowhead, CA
01.1997 - 01.2008
- Process and pay invoices, following OSHPD protocols, prepare bank deposits and coordinate with A/R for posting accuracy. In charge of petty cash fund, audit 3 additional petty cash boxes for accuracy.
- Manage Accounts Payable aging, monitor cash flow, prepare correcting journal entries, inputs and balances corrections to GL. Balance Fixed Assets and CP additions to GL, responsible for preparation of quarterly sales tax return and annual 1099 forms.
- Back up for Daily Statistics report and Payroll.
- Create and update Charts, Graphs and Spreadsheets. Assist CFO, Accounting Supervisor and Staff accountant in other month end duties.
- Keep current all contracts and Contract Vendor files. Prepare and file quarterly tax filings, maintain and prepare 10-99 tax records for independent vendors.
Owner/Chief Dispatcher
The Dispatch Center
Crest Park, CA
01.1986 - 01.1997
- Received and dispatched emergency agency calls for 7 companies and 30 drivers, coordinating responses using multi-line phones, radio, and computer programs to ensure timely service.
- Monitored driver locations, prioritizing safety and providing accurate ETAs to stakeholders.
- Interviewed, hired, and trained new dispatchers, fostering a skilled team to improve response effectiveness.
Education
Some College (No Degree) - Geographic Information Systems
American River College
Sacramento, CASkills
- Accounts receivable management
- Invoice generation
- Customer invoicing
- Payment processing
- Billing reconciliation
- Adjustment posting
- Aging reports analysis
- Cash monitoring
Timeline
Accounts Receivable Specialist
Robar
01.2024 - 01.2026
Weighmaster
AgCon (a division of RoBar)
01.2023 - 01.2024
Customer Service Representative
Cemex
01.2022 - 01.2023
Logistics Dispatcher
Cemex US (Insight Global)
01.2022 - 01.2023
Warehouse Manager
Goodfellow Corporation
01.2021 - 01.2022
Inventory Control Manager
Goodfellow Corporation
01.2018 - 01.2021
Office Manager
Goodfellow Corporation
01.2015 - 01.2018
Office Manager
Easter Seals Superior California
01.2008 - 01.2015
Accounting Assistant
Mountains Community Hospital
01.1997 - 01.2008
Owner/Chief Dispatcher
The Dispatch Center
01.1986 - 01.1997
Some College (No Degree) - Geographic Information Systems
American River College