Michaelangelo Mikko Manansala
Carson,CA
Summary
Enthusiastic candidate who is self driven, with my experience and knowledge in banking, warehousing, selling and business operations, my aim is to execute my expertise in all aspects starting from being a documentations clerk up to the handling of operations. With my experience in customer relations, I am a firm believer in complete customer satisfaction with high considerations in regards to agents and vendors. I have excellent communication, technical and problem solving skills.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work History
Bank Associate
East West Bank
Carson, CA
10.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Balanced teller drawers and ATM cash.
Director of Operations
JAMPACK LLC
Carson, CA
09.2017 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed day-to-day business operations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Shipping and Receiving Coordinator
Books EN More
Harbor City, CA
02.2019 - 09.2021
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Created reports to provide insights into logistics operations and performance.
- Managed inventory levels to verify availability of stock for customer orders.
Product Consultant
Eastern Silk Mills
Los Angeles, CA
05.2017 - 01.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Messenger
Direct Courier
Gardena, CA
07.2014 - 12.2016
- Deliver Documents/Check payment to and from company clients
- Assist on daily office operations
Warehouse Operations
Books En More
05.2011 - 06.2014
- Manage warehouse associates to achieve timely receipt of products
- Monitor, records and submit updated report to the supervisor
- Perform pick-ups/deliveries to and from vendors/customers
- Provide resolution to internal/external business issues
- Cold call Sales (average of 15 calls/day)
Warehouse Operations
Efficient Express Services
07.2013 - 08.2013
- Responsible for daily orders for delivery
- Physical check/count of goods and investigate discrepancies
- Coordinate maintenance of warehouse equipment to ensure safety
- Resolve day-to-day operation problems
Warehouse Operations
Alas Cargo
04.2008 - 04.2011
- Pickup scheduled shipments from customers
- Remit daily sales to accounting department
- Data Entry and provide customer service from A-Z
Costumer Sales Representative
Dell Computers Manila Philippines
05.2005 - 11.2007
- Interact with other department regarding internal issues
- Address the customer’s technical support needs on basic operation and maintenance using documented procedures and available tools
- Provide customer service through sales and technical support
- Average of 60-70 inbound and outbound calls per day
- Meet monthly quota
High School Teacher
University of Santo Tomas
06.2005 - 03.2007
- Supervise classes of 2nd year and 4th year students
- Developed syllabus and overall course structure, and administered all grades
Education
Bachelor of Secondary Education - Physical Education
University of Santo Tomas
06.2000 - 03.2005
Marist School
06.1989 - 03.1999
Project Management
Ateneo de Manila University
Manila, Philippines 01.2005 - 02.2005
Skills
Excellent Communicating Skills; English and Tagalogundefined
Additional Information
- 3
Timeline
Bank Associate
East West Bank
10.2021 - Current
Shipping and Receiving Coordinator
Books EN More
02.2019 - 09.2021
Director of Operations
JAMPACK LLC
09.2017 - Current
Product Consultant
Eastern Silk Mills
05.2017 - 01.2019
Messenger
Direct Courier
07.2014 - 12.2016
Warehouse Operations
Efficient Express Services
07.2013 - 08.2013
Warehouse Operations
Books En More
05.2011 - 06.2014
Warehouse Operations
Alas Cargo
04.2008 - 04.2011
High School Teacher
University of Santo Tomas
06.2005 - 03.2007
Costumer Sales Representative
Dell Computers Manila Philippines
05.2005 - 11.2007
Project Management
Ateneo de Manila University
01.2005 - 02.2005
Bachelor of Secondary Education - Physical Education
University of Santo Tomas
06.2000 - 03.2005
Marist School
06.1989 - 03.1999
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