Michaelann Macomber
Fulton
Summary
Compassionate healthcare professional with leadership experience as a Patient Access Supervisor and hands-on experience as an Alzheimer’s caregiver. Skilled in team leadership, patient registration, insurance verification, customer service, regulatory compliance, and providing compassionate, individualized care. Known for strong communication, problem-solving, and a commitment to delivering exceptional patient experiences.
Overview
12
12
years of professional experience
Work History
Caregiver
Exceptional Family Resources
Fulton, NY
09.2025 - Current
- Provided compassionate, one-on-one care for an individual living with Alzheimer’s disease, promoting dignity, comfort, and quality of life.
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, mobility, and meal preparation.
- Administered medications as directed and monitored for changes in physical and cognitive condition.
- Established daily routines and engaged the client in meaningful activities to encourage cognitive stimulation and emotional well-being.
- Maintained a safe, clean, and organized home environment while implementing fall prevention and safety measures.
- Accompanied the client to medical appointments and communicated observations and concerns to family members and healthcare providers.
- Provided companionship, emotional support, and reassurance while managing behaviors associated with dementia with patience and empathy.
- Assisted with light housekeeping, grocery shopping, transportation, and other household tasks to support independent living.
- Responded calmly and effectively to changing needs, ensuring the client’s safety, comfort, and overall well-being.
Patient Access Supervisor
St Josephs Hospital, Syracuse
Syracuse
07.2017 - 07.2024
- Supervised daily operations of the Patient Access department, ensuring efficient patient registration, scheduling, insurance verification, and admissions processes.
- Led, coached, and evaluated a team of Patient Access Representatives, providing ongoing training and performance feedback.
- Maintained compliance with hospital policies, HIPAA regulations, and payer requirements while ensuring accurate patient demographics and insurance information.
- Resolved patient concerns and registration issues with professionalism and compassion to provide an exceptional patient experience.
- Monitored departmental productivity, quality metrics, and staffing levels to ensure operational efficiency and service excellence.
- Collaborated with clinical departments, physicians, and ancillary services to improve patient flow and communication.
- Assisted with hiring, onboarding, scheduling, and performance management of staff members.
Patient Access Representative
Oswego Hospital
Oswego
06.2016 - 07.2017
- Authorizing and checking availability for patients insurance.
- Registering and checking patients in for appointments.
Sales Representative
Verizon
05.2014 - 06.2016
- Trouble shooting patients cell phones
- Working with customers to put them in a device that suited their needs.
- Ringing up patients in a timely manner and guaranteeing high level of customer service.
Education
Highschool - undefined
G.Ray Bodley Highschool
Fulton, NY01.2010
Skills
- Communication
- Decision Making
- Self-motivation
- Adaptability
- Ability to work under pressure
- Team player
- Can type 42 words per minute
- Multitasking
Timeline
Caregiver
Exceptional Family Resources
09.2025 - Current
Patient Access Supervisor
St Josephs Hospital, Syracuse
07.2017 - 07.2024
Patient Access Representative
Oswego Hospital
06.2016 - 07.2017
Sales Representative
Verizon
05.2014 - 06.2016
Highschool - undefined
G.Ray Bodley Highschool