Lakisha Peaster
Customer Service
Little Rock,AR
Summary
Goal-oriented, dedicated, and highly motivated leader with several years of successful customer service. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Solid analytical, communication, interpersonal, problem solving and critical thinking skills. Skilled at routing calls , setting appointments and delivering messages. Good customer service and capability to handle multiple phone lines.
Overview
19
19
years of professional experience
Work History
Caregiver
Carelink
06.2010 - Current
- North little rock AR 501-413-9354, Assist with client baths, feeding remind medication, dressing, run errands and light housekeeping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Switch board Operator
8901 Carti Way
12.2022 - 11.2023
- Answer and direct phone calls in a polite and fast manner
- Handling administrative tasks, taking phone calls, transferring calls, providing information, updating records, and answering to caller inquiries.
- Documented messages and forwarded to correct individual.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Patient Ambassador
Baptist
05.2022 - 12.2022
- Answering incoming call placing patient food orders and ensuring they receive their meal in a timely manner
- Open call center
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
TEAM LEADER
Carti
08.2021 - 03.2022
- Greet and screen all employees and visitors prior to allowing entry to facilities
- Monitor incoming staff
- Contractor, Vendors, guest and patients
- Verify employee badge
- Temperature check on everyone enter the facility
- Weekly schedule and manage 10 FTE
Supervisor
HOSPITALITY, UAMS
03.2017 - 01.2021
- Responsible for directing and supervising the services and personnel of the assigned shift or area of responsibility
- Plan work schedule, hours, areas of work and job duties to ensure adequate patient ambassadors
- Interview, select, hire, and evaluate of facility patient ambassadors
- Train, develop and supervise patient ambassadors
- Provide monthly administrative progress reports; communicate with members of other departments
- Coaches and councils to improve job performance, conducts and or participates in all levels of disciplinary actions
- Participates on committees as requested to develop plans related to department issues, and provides
TEAM LEADER
Crothall Healthcare, UAMS
11.2004 - 03.2017
- Encouraged open communication and team engagement to improve employee morale
- Trained employees to follow standard work and understand JACHO
- Engaged in continuous improvement activities to enhance team performance and productivity
- Manage 10 employees in the surgery area
- Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines
- Resolved customer issues to restore confidence and meet contract terms
- Use Epic and trained others on Epic
- Communicated regularly with external and internal customers to understand and meet their needs
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Motivate team members and resolve any issues that occur on the job Ensure compliance with safety and sanitation policies in all areas
Education
HIGH SCHOOL DIPLOMA -
Woodland Hills Christian School
Alexander, ARSkills
- Maintain records
- Training and development Coordinate schedules
- Guest relations
- Teamwork
- Communication
- Critical Thinking
- Problem Solving
- Leadership \supervisory experience
- Patient Care
- Household Chores
- Companionship and Emotional Support
- Meal Planning and Preparation
- Patient and Caregiver Education
- COVID-19 Safety Policies
- Respectful and Compassionate
- Dependable and Responsible
- Verbal and Written Communication Skills
- PPE Usage
- Strong Ethics
- Multitasking and Organization
- Attentive to People
- Personal Care Assistance
- Bathing and Dressing
- Sanitizing Surfaces
- Housekeeping
- Microsoft Word
- Credit Card Payment Processing
- Call Center Operations
- Customer Service
- Multi-Line Telephone Operation
Timeline
Switch board Operator
8901 Carti Way
12.2022 - 11.2023
Patient Ambassador
Baptist
05.2022 - 12.2022
TEAM LEADER
Carti
08.2021 - 03.2022
Supervisor
HOSPITALITY, UAMS
03.2017 - 01.2021
Caregiver
Carelink
06.2010 - Current
TEAM LEADER
Crothall Healthcare, UAMS
11.2004 - 03.2017
HIGH SCHOOL DIPLOMA -
Woodland Hills Christian School
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