Ruben Herrera
San Antonio,TX
Summary
Adept Financial Access Specialist with a proven track record at Carelink, enhancing client enrollment and support through expert navigation of medical programs and financial assistance. Leveraged bilingual communication and computer skills to improve customer satisfaction and operational efficiency, achieving high accuracy in financial transactions.
Overview
11
11
years of professional experience
Work History
Financial Access Specialist
Carelink
03.2013 - 02.2024
- Interview all clients for possible enrollment
- Review all documents for qualification
- Once client is qualified assist with Medical Dr. and Pharmacy locations.
- Instruct on how the program works for the client
- Also assist for other assistance ect: medicaid,medicare,Affortable Care Act,Food assistance and Chip (including prenatal chip for pregnant women)
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
San Antonio College
San Antonio, TXHigh School Diploma -
Ingram Tom Moore High School
Ingram, TX05.1993
Skills
- Customer Support
- Visitor screening
- Computer knowledge
- Fax
- Cash handling
- Bilingual
- Communication skills
- Public Outreach
Timeline
Financial Access Specialist
Carelink
03.2013 - 02.2024
Associate of Science -
San Antonio College
High School Diploma -
Ingram Tom Moore High School
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