Katherine L. Cota
Uxbridge,MA
Summary
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
7
7
years of professional experience
Work History
Financial Access Specialist
Spaulding Rehabilitation Hospital Outpatient
10.2024 - Current
- Verified insurance coverage eligibility, maintaining accurate transaction records.
- Monitored changes in payer guidelines regarding eligibility, benefits, and authorization requirements.
- Managed patient and accounts work queues to enhance operational efficiency.
- Optimized patient flow to improve overall care delivery efficiency.
- Collaborated with billing staff to identify coding errors that could result in payment delays.
- Collaborated with interdisciplinary teams to ensure timely and appropriate patient care coordination.
Patient Service Representative
Spaulding Rehabilitation Hospital Outpatient
02.2023 - 10.2024
- Verified insurance eligibility and coverage for patients.
- Monitored evolving payer guidelines on eligibility, benefits, and authorization for effective communication.
- Managed work queues for patient accounts to enhance operational efficiency.
- Scheduled and followed up on appointments for new and existing patients.
- Maintained precise records of transactions, including verification of insurance coverage eligibility.
- Streamlined patient flow to optimize delivery of care.
Outpatient Admissions Coordinator
Whittier Rehabilitation Hospital
12.2020 - 02.2023
- Greeted patients and guests with professionalism to promote a welcoming environment.
- Facilitated admissions process for patients, ensuring smooth entry into healthcare system.
- Executed secretarial tasks including faxing, bookkeeping, and document management.
- Processed patient payments and scanned identification and insurance documentation.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Scheduled and coordinated appointments, following up with patients as needed.
Inpatient Rehabilitation Aide
Whittier Rehabilitation Hospital
07.2018 - 12.2020
- Facilitated therapeutic activities through hands-on support for patients.
- Supported therapy staff in training patients on proper exercise techniques.
- Managed ordering of necessary therapy tools and supplies.
- Maintained detailed order log for tracking purposes.
- Organized and cleaned therapy areas to ensure a safe environment.
Education
Bachelor of Science - Athletic Training
Westfield State University
Westfield, MA05.2018
Skills
- Electronic medical record systems
- Time management
- Attention to detail
- Multitasking
- Microsoft Office Suite
- HIPAA compliance
- Insurance verification
Timeline
Financial Access Specialist
Spaulding Rehabilitation Hospital Outpatient
10.2024 - Current
Patient Service Representative
Spaulding Rehabilitation Hospital Outpatient
02.2023 - 10.2024
Outpatient Admissions Coordinator
Whittier Rehabilitation Hospital
12.2020 - 02.2023
Inpatient Rehabilitation Aide
Whittier Rehabilitation Hospital
07.2018 - 12.2020
Bachelor of Science - Athletic Training
Westfield State University
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