Michael Anthony Ferrara
Larchmont,NY
Summary
A solutions focused, customer and employee oriented hospitality professional offering extensive operational experience and a demonstrated record of accomplishment within branded and lifestyle hotels
Overview
7
7
years of professional experience
Work History
Hotel Manager
Magna Hospitality Group
08.2022 - Current
- Oversee the operation of a high-rise building featuring 612 guest rooms
- As acting GM during Q1 of 2023, exceeded budgeted GOP by 11.2% and finished at 170% flow through by optimizing operational efficiencies, controlling expenses and working closely with revenue manager
- Lead the Operational team to drive the hotel’s TripAdvisor ranking from #270 to #60 out of 535 hotels in New York City within 10 months
- Achieved an ITR Score of 57.6% on GSS in 2023, which is #10 in the Moxy Brand
- Achieved a 92% on the hotels last two Associate Opinion Surveys
Director of Operations
Magna Hospitality Group
06.2021 - 08.2022
- Oversee the operation of a high-rise building featuring 350 guest rooms
- For the first six months of 2022, exceeded budgeted GOP by 17.1% and finished at 107% flow through by optimizing operational efficiencies and controlling expenses
- Lead the Operational team to drive the hotel’s TripAdvisor ranking from #65 to #17 out of 520 hotels in New York City
- Achieved an ITR Score of 58.1% on GSS during my tenure, which was #9 in the Moxy Brand and the best in the Moxy NYC portfolio
- Achieved a 93% on the hotels last three Associate Opinion Surveys
Director of Operations
Arlo Hotels
07.2020 - 06.2021
- Oversee the operation of a high-rise building featuring 249 guest rooms
- Exceeded budgeted GOP in Q4 2020 and Q1/Q2 2021 by driving overall occupancy, capitalizing in rate on high demand weekends and executing extreme cost containment strategies
- Helped create new room type that was responsible for an additional 25K in revenue during Q2 2021
- Increased TripAdvisor ranking from #68 to #28 out of 510 hotels in New York City
- Appointed as Co-Chairman of the Diversity, Equity and Inclusion (DEI) Committee for Arlo Hotels
Hotel Manager
Highgate Hotels
11.2018 - 07.2020
- On property leader who was responsible to oversee the operation of a Local 6 Union high-rise building featuring 242 guest room suites
- Exceeded budgeted GOP by 1.4% and finished 2019 at 205% flow through as a result of strategic expense management
- Increased TripAdvisor ranking from #142 to #83 out of 510 hotels in New York City with a 4.5 out of 5 rating
- Increased ITR score on GSS by 3.1% YOY
Assistant General Manager
Meyer Jabara Hotels, Residence Inn By Marriott
10.2016 - 11.2018
- Opened hotel as Front Office Manager in May 2015
- Oversee the operation of a mid-rise building featuring 125 guest room suites and was acting General Manager in the GM’s absence
- Recipients of the 2016 Platinum Award (top 5%) and 2017/2018 Gold Award (top 10%) in GSS from Marriott International
- Recipients of the 2017 and 2018 Hotel of the Year Award from Meyer Jabara Hotels
- Ranked #1 out of 14 hotels in the Bronx on TripAdvisor with a 5 out of 5 rating
Education
Bachelor of Science - Technical Management: Hospitality Management
DeVry University
2015
Additional Information
- Manager of the Quarter - Moxy Chelsea
- Mirrors of Meyer Jabara - Residence Inn by Marriott Bronx
- Fire and Life Safety Director (FLSD) - Moxy Chelsea
- Fire and Life Safety Director (FLSD) - Arlo NoMad
- Fire and Life Safety Director (FLSD) - Residence Inn by Marriott Bronx
Timeline
Hotel Manager
Magna Hospitality Group
08.2022 - Current
Director of Operations
Magna Hospitality Group
06.2021 - 08.2022
Director of Operations
Arlo Hotels
07.2020 - 06.2021
Hotel Manager
Highgate Hotels
11.2018 - 07.2020
Assistant General Manager
Meyer Jabara Hotels, Residence Inn By Marriott
10.2016 - 11.2018
Bachelor of Science - Technical Management: Hospitality Management
DeVry University
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