Michael B Cox
143 Evening Star - Kyle,TX
Summary
Hardworking restaurant server skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Ability to drive a loyal customer base through building strong guest relationships. Dedicated to developing and supporting teams of servers and bussers during shifts.
Diplomatic and engaging communicator with exceptional customer service expertise.
Reliable, punctual, courteous, customer service-driven, and a team player professional, among other qualities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Garcia Siete Casas LLC
Manor, TX
11.2018 - 08.2024
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Addressed any concerns or complaints quickly to promote customer satisfaction and escalated more advanced issues to higher level management for resolution
Restaurant Supervisor/Head Waiter
Café 290
Manor, TX
10.1995 - 10.2018
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Supported General Manager in operational improvements and resolution of eventual problems to deliver top-notch customer service
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Led team of ten plus waiters
- Checked inventory for required supplies, including groceries and supplies
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Provided onsite training
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored database to keep track of all company inventory
- Answered phones politely and promptly, accurately recording and confirming orders and concerns
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Handled end-of-day financial audits and closing paperwork
- Served over 7 tables at once while supervising staff of 3 servers per shift
- Designed schedules for 10 front of house employees, adapting schedules based on seasons, days and employee availability
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Education
High School Diploma -
Elgin High School
Elgin, TX05.1988
Skills
- Staff supervision and training
- Excellence in customer service
- Check payment processing and POS handling
- Data analysis and reporting
- Cash handling accuracy
- Excellent multitasker
- Flexible scheduling
- Invoice processing
Accomplishments
- Increased customer traffic/satisfaction continuously, as well as company reputation and revenue
Certification
- SafeServ Certified: Food Handler
- Beverager and Food handler
Timeline
Restaurant Waiter
Garcia Siete Casas LLC
11.2018 - 08.2024
Restaurant Supervisor/Head Waiter
Café 290
10.1995 - 10.2018
High School Diploma -
Elgin High School
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