Michael Baker
Boise,United States
Summary
College student (soon to be graduate) / professional with 6 years of experience in fast paced environments. Demonstrates expertise in problem-solving, inventory management, and enhancing customer satisfaction through effective communication and service excellence. Passionate about leveraging established skills in a professional business setting to drive operational success and foster a positive customer experience.
Overview
4
4
years of professional experience
Work History
Banquet Server
Block 22 LLC
08.2025 - Current
- Delivered exceptional customer service during events, ensuring guest satisfaction and seamless operations.
- Set up and arranged banquet spaces according to event specifications, maintaining attention to detail.
- Coordinated with kitchen staff to ensure timely food service and address guest dietary needs.
- Trained new servers on best practices for service standards and efficient workflow execution.
- Monitored inventory levels of supplies, assisting in ordering processes to maintain stock availability.
- Assisted in post-event breakdown and cleanup, contributing to overall venue readiness for future functions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
COUNTER SERVICE/SERVER
Wylder Hospitality Group
01.2025 - 08.2025
- Provide efficient service, enhancing customer satisfaction and loyalty.
- Manage high-volume orders, ensuring accuracy and timely delivery.
- Coordinate with kitchen staff to streamline operations and reduce wait times.
- Resolve customer issues promptly, maintaining a positive dining experience.
- Process orders accurately and efficiently, handle cash transactions, and maintain cleanliness standards while ensuring customer satisfaction
- Work seamlessly with kitchen staff and front-of-house team to coordinate service timing and resolve guest concerns promptly
- Foster cross-functional partnerships between front and back of house teams to enhance operational synergy and guest experience
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu features and service protocols.
PRO SHOP ATTENDANT
Columbia Hospitality
05.2023 - 08.2024
- Manage daily shop operations, ensuring smooth workflows and customer satisfaction.
- Coordinate and facilitate all sales, enhancing customer experience and boosting revenue.
- Conduct end-of-day financial reconciliations, maintaining accurate financial records.
- Perform monthly inventories, optimizing stock levels and reducing discrepancies.
- Handle customer inquiries and issues via phone, providing effective solutions.
- Organize player service tasks, improving team efficiency and service quality.
- Streamlined pro shop operations through inventory management, sales processing, and customer service, while coordinating with maintenance teams to ensure seamless course operations.
PLAYER SERVICES
Mill Creek Country Club
08.2021 - 08.2022
- Managed golf cart maintenance and storage, ensuring seamless player experiences.
- Organized practice range operations, enhancing efficiency and player satisfaction.
- Facilitated member services by storing golf bags and maintaining practice greens.
- Provided club cleaning and player support, boosting overall service quality.
- Caddied during tournaments, contributing to successful event execution.
- Coordinated with team members to maintain pristine practice ranges, manage sand bottle inventory, and ensure seamless golf cart operations for optimal member experience.
Education
Bachelors of Business Administration - Entrepreneurship
Boise State University
Boise, United States12.2025
Skills
- Customer Service (Experienced)
- Inventory Management (Experienced)
- Cash Handling (Experienced)
- Event Planning (Skillful)
- Communication (Expert)
- Sales (Skillful)
- Problem-Solving (Skillful)
- Community Service (Experienced)
- Microsoft 365 (Experienced)
- Strong teamwork (Experienced)
- Punctual and reliable
- Adaptive problem solving
LANGUAGES
Spanish (Proficient)
Timeline
Banquet Server
Block 22 LLC
08.2025 - Current
COUNTER SERVICE/SERVER
Wylder Hospitality Group
01.2025 - 08.2025
PRO SHOP ATTENDANT
Columbia Hospitality
05.2023 - 08.2024
PLAYER SERVICES
Mill Creek Country Club
08.2021 - 08.2022
Bachelors of Business Administration - Entrepreneurship
Boise State University
LINKS
LinkedIn: https://www.linkedin.com/in/michaelkeenebaker/
ADDITIONAL INFORMATION
- KEY ACHIEVEMENTS
- Enhanced golf cart turnaround time by 20% with efficient cleaning processes
- Led setup for an event attended by over 1,500 people
- Contributed 200 hours to community services
- Heavily assisted in the set-up, execution, and payment collections of 20+ golf tournaments with companies in the Seattle area.
NATIONAL HONORS SOCIETY / COMMUNITY SERVICE
National Honors Society, Bothell, Washington, 2019-05, 2021-05, Organized community events, enhancing local engagement and volunteer participation., Set up lighting for night events, improving safety and ambiance for attendees., Distributed meals to those in need, addressing food insecurity in the community., Conducted park clean-ups, maintaining public spaces for community enjoyment., Assisted zoo maintenance, ensuring smooth operations despite staffing shortages., Managed logistics and setup operations for community events, including night lake walk installations, ensuring safe and engaging public experiences
COURSES
- SUPPLY CHAIN MANAGEMENT - Boise State University - Aug 2024 - Dec 2024
- HUMAN RESOURCE MANAGEMENT - Boise State University - Aug 2024 - Dec 2024
- MANAGERIAL/FINANCIAL ACCOUNTING - Boise State University - Jan 2024 - May 2024
- BUSINESS SUSTAINABILITY - Boise State University - Aug 2024 - Dec 2024
- BUSINESS INTELLIGENCE - Boise State University - Jan 2024 - May 2024
- NEW VENTURE CREATION - Boise State University - Aug 2024 - Dec 2024
- BUSINESS LAW - Boise State University - Aug 2025 - Dec 2025