Michael Brideau
Rimouski,QC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant HR Manager
Club Med
04.2023 - Current
- Manage employment contracts
- Participate in the follow-up of mandatory declarations to local authorities
- Participate in the visa/work permit process with the local administration
- Update the HRIS: input of files, movements, evaluations, travel expenses
- Participate in the production of weekly/monthly reports and communicate them to the Country Office and support services.
- Reimburse GO/GE travel expenses in accordance with the process and budget.
- Participate in the dissemination and application of health, safety and working conditions procedures, as well as in the detection of possible problems.
Guest Service Supervisor
Norwegian Cruise Line
03.2022 - 04.2023
- Responsible for all activities at the Guest Services Desk as well as other activities relating to the effective and efficient operation of the vessel
- Proficient in handling Guest complaints and dealing with complex situations as well as representing Management in their absence
- Trains and cross-trains the Guest Services Staff to improve weak areas in the productivity and performance of staff.
International Host
MSC Cruises
08.2021 - 12.2021
- Maintain the highest level of guest satisfaction by welcoming and socializing with guests, contributing to social events during their cruise
- Public announcements in the languages required and cooperates with the
- Program Publisher for the translation of the Daily Program & Daily Specials
- Cooperate with the Guest Service Department Documenting in case of complaints collecting all necessary documents when and if required
- Act as a Master of Ceremonies during Special Events and Evening Shows,
- Host Captain's Reception and VIP Guests Parties
Corporate Manager
Second Cup
04.2021 - 08.2021
- Excellent knowledge of Labour Laws
- Payroll and Inventory Management
- Knowledge and implementation of standards
- Hiring and Labour Planning
- Responsible of the training program
- Maintaining Employee files up to date and organized
- Excellent Customer Service/Customer Experience
- Corporate Sales
- Onboarded new employees with training and new hire documentation.
Corporate Sales
NNC Solutions
07.2020 - 11.2020
- Sales and knowledge of telecommunication services
- Ticket Management
Travel Agent /Business Development Manager
Voyages SuperPrix
01.2019 - 03.2019
- Sales and knowledge of various travel products
- Responsible of the External Travel Agents
- Responsible of the Corporate Travel Agency growth
- Researched and identified opportunities for account growth, account penetration and market expansion.
General Manager
McDonald's
01.2016 - 08.2018
- General Management
- Payroll and Inventory Management
- Hiring and Labour Planning
- Excellent knowledge of Labour Laws
- Maintaining Employee files up to date and organized
- Knowledge and implementation of standards
- Excellent Customer Service/Customer Experience
- Corporate Training to Franchisees, Managers and Crew
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Flight Attendant
Air Canada
12.2012 - 09.2015
- Enforce and follow all Standard Operating Procedures to ensure compliance with Air Canada and Regulatory Standards
- Follow all procedures to properly operate safety & emergency equipment suchas oxygen systems, aircraftdoors, evacuationslides,fireextinguishers, galley equipment, life rafts, communication equipment and lighting systems
- Ensure and uphold exceptional traveler service standards, both inflight and on the ground
- Complete service & sales in accordance with Air Canada service standards
- Anticipate and adhere to travelers' needs
- Effectively manage difficult or challenging situations with the public
- Carry oneself with the utmost professionalism & poise while on-duty or in the public eye
- Customer Service and Sales professional who has acquired multiple skills through restaurant and customer service management, business owners, management and employee level training, human resources specialist, and by being responsible of administrative tasks.
Education
Bachelor of Science - Business Administration
TELUQ
Montréal, Canada05.2023
Skills
- Training and Development
- Google Workspace
- Problem-Solving
- Analytical and Critical Thinking
- Guest Relations
- Hospitality Management
- Employee Development
- Control of Expenses
- Employee Schedule Management
Accomplishments
G.O of the month of April 2023
Certification
- STCW Basic Safety Training
- STCW Crowd Management
- STCW Crisis Management and Human Behaviour on Passenger Ships
- STCW Security Awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant HR Manager
Club Med
04.2023 - Current
Guest Service Supervisor
Norwegian Cruise Line
03.2022 - 04.2023
International Host
MSC Cruises
08.2021 - 12.2021
Corporate Manager
Second Cup
04.2021 - 08.2021
Corporate Sales
NNC Solutions
07.2020 - 11.2020
Travel Agent /Business Development Manager
Voyages SuperPrix
01.2019 - 03.2019
General Manager
McDonald's
01.2016 - 08.2018
Flight Attendant
Air Canada
12.2012 - 09.2015
Bachelor of Science - Business Administration
TELUQ