Michael Chris Sommer
Edmond,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
AUTOMOTIVE PARTS MANAGER
Edmond Hyundai
09.2024 - Current
- Provide customers (both internal and external) and technicians requested parts and accessories in a timely manner.
- Assist in conducting inventory cycle counts and keep area, parts counter and retail area/displays clean and orderly.
- Maintain parts department to better serve changing trends and keep workspaces clean and organized.
- Provide timely and accurate reports to upper management.
LICENSED INSURANCE PRODUCER
State Farm
07.2022 - 09.2024
- Developed comprehensive insurance plans tailored to client needs and preferences.
- Educated clients on policy options, covering benefits and coverage limits.
- Managed client accounts, ensuring accurate documentation and timely renewals.
- Promoted products and services using upselling and other sales strategies.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
SALES MANAGER
AutoZone
07.2018 - 01.2022
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Followed inventory management practices, enhancing stock accuracy and reducing discrepancies.
- Trained and mentored staff on customer service excellence, driving increased customer satisfaction ratings.
- Executed sales strategies, resulting in improved store performance during peak seasons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
STORE MANAGER
Famous Footwear
11.2015 - 06.2018
- Cultivated a customer-focused shopping environment by meeting and responding to all customers in a friendly manner.
- Listened to the customer to ensure the correct products were offered that best suit their needs.
- Upsold to the customers to increase customer experience and promote sales growth.
- Met company metrics and sales goals consistently.
Education
Master of Arts - English Education
OKLAHOMA CITY UNIVERSITY
Oklahoma City, Okla.Bachelor of Arts - Magazine Journalism
CENTRAL STATE UNIVERSITY
Edmond, Okla.Skills
- Time management
- Active listening skills
- Customer service
- Operations management
- Training and development
- Inventory management
- Profit and loss tracking
- Management
Timeline
AUTOMOTIVE PARTS MANAGER
Edmond Hyundai
09.2024 - Current
LICENSED INSURANCE PRODUCER
State Farm
07.2022 - 09.2024
SALES MANAGER
AutoZone
07.2018 - 01.2022
STORE MANAGER
Famous Footwear
11.2015 - 06.2018
Master of Arts - English Education
OKLAHOMA CITY UNIVERSITY
Bachelor of Arts - Magazine Journalism
CENTRAL STATE UNIVERSITY
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