MICHAEL C. MARTIN
Marlton,NJ
Summary
Effective executive leader with 20+ years of customer service, sales and staff management experience. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages cross-functional personnel, technology and reporting metrics to improve customer experiences and contribute to company success and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President, Client Relations
Holman Automotive
01.2022 - 06.2024
- Designed metrics to support customer and market-driven culture and address company priorities.
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
Vice President of Sales
Holman Automotive
07.2019 - 12.2021
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Director of Sales
Holman Automotive
01.2017 - 06.2019
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
District Sales Manager
Holman Automotive
10.2011 - 12.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Area Rental Manager
ENTERPRISE HOLDINGS, INC.
01.2007 - 09.2011
- Successfully recruit, hire, train & develop a team of motivated sales professionals to maximize performance in customer service, employee retention, growth and profitability
- Selected Accomplishments as Area Rental Manager: Improved customer service score from 75% to 82%
- Increased profit performance by 15% year over year
- Successfully opened new line of business in South Jersey Region focusing on passenger and cargo vans in 12/2010
- Led South Jersey in profits after 6 months of operation
- Closed several key accounts and negotiated Preferred Provider Agreements
- Increased vehicle fleet 12% in the past two years.
Education
Bachelor of Arts - Mathematics
ROWAN UNIVERSITY
Glassboro, NJSkills
- Effective Communication
- Delegation & Accountability
- Recruiting & Interviewing
- Coaching and Mentoring
- Training & Development
- Pricing Strategy
- Goals and Performance
- Sales Reporting and Forecasting
Accomplishments
- Exceptional Achievement Award (last two years)
- Top Area ESQI in South Jersey Region (Customer Service Score) Fiscal Year 2011
- Top Area Inside Sales in South Jersey Region Fiscal Years 2010 & 2011
- Top Area Profitability in South Jersey Region Fiscal Years 2010 & 2011
- Most Employees Promoted in South Jersey Region Fiscal Years 2010 & 2011
Certification
- Wharton Executive Education-Aresty Scholar
- The Global Leadership Summit
Timeline
Vice President, Client Relations
Holman Automotive
01.2022 - 06.2024
Vice President of Sales
Holman Automotive
07.2019 - 12.2021
Director of Sales
Holman Automotive
01.2017 - 06.2019
District Sales Manager
Holman Automotive
10.2011 - 12.2016
Area Rental Manager
ENTERPRISE HOLDINGS, INC.
01.2007 - 09.2011
Bachelor of Arts - Mathematics
ROWAN UNIVERSITY